Administrative Assistant/Customer Service

About the Role

H People are proud to be recruiting on behalf of a leading manufacturer and coatings provider located in Campbellfield. This exciting opportunity is ideal for a proactive and detail oriented individual to join a collaborative team in a dual Customer Service and Operations Administration role.

Key Responsibilities

Customer Service

• Answer and direct phone enquiries in a courteous and professional manner
• Welcome customers and visitors on-site
• Perform accurate data entry for QA certificates
• Verify and prepare orders for dispatch
• Coordinate freight and resolve delivery issues
• Identify and rectify documentation errors prior to invoicing
• Process credits, reworks, and customer feedback forms

Operations

• Manage monthly stocktakes and inventory replenishment
• Coordinate product sampling and testing requirements
• Maintain and update operational registers

Health and Safety

• Conduct site inductions for visitors and contractors
• Actively promote and support safe work practices on-site
• Exercise Stop Work Authority when necessary to uphold safety standards

What We're Looking For

• Proven experience in customer service and/or operational administration
• Background in steel, fabrication, or manufacturing industries preferred but no essential
• Strong communication and problem-solving abilities
• High attention to detail and ability to adapt to changing priorities
• Proficiency in Microsoft Office; experience with ERP systems such as QAD or VCCMax is highly regarded

What’s in it for You?

• $35 per hour + Super
• Day shift hours: 8:00am – 4:30pm, Monday to Friday
• Casual role with genuine temp-to-perm opportunity
• Supportive team environment

Apply now through SEEK with an updated Resume.