Aftersales Representative

Founded in 1927, the Volvo Group is committed to driving prosperity and shaping the future landscape through sustainable transport, mobility, and infrastructure solutions. By offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers' uptime and productivity.

Our headquarters are in Gothenburg, Sweden. Volvo Group shares are listed on Nasdaq Stockholm.

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Under the Volvo Group Australia umbrella are well-known brands such as Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment and Volvo Financial Services. This role will work for Volvo Commercial Vehicles (VCV), who are the primary commercial vehicle distribution centre's for Volvo Trucks and Buses, Mack Trucks and UD Trucks.

What you will do

We are seeking a personable and driven Aftersales Representative to join our VCV Brisbane North dealership in Pinkenba. This role is key to continuing to develop our strong customer relationships, as well as promoting and supporting our range of parts service offers.

Your day-to-day responsibilities will include but not be limited to:

• Promoting and marketing parts and services to all potential customers
• Assist in service market related business planning, including supporting in the development of new products and services
• Focusing on customer satisfaction, including reviews and follow up, utilizing our current systems - Uptime & Connected Services
• Developing and implementing strategies to achieve parts and service objectives, as well as sustainable growth objectives
• Promoting and selling Service Contracts
• Taking an active role in the dealership Service Contract portfolio management, including cost reviews, utilisation and overall portfolio health
• Working cross functionally to assist the Dealership Management team with achieving customer and dealer focused activities including:
  • Developing formal customer retention and growth programs
  • Meet and greets / face-to-face customer visits and telemarketing
  • Open parts invoice follow up
  • Database maintenance development and utilisation

Who are you?

At Volvo Group, we believe that your technical skills are just as important as your behaviours and characteristics. In this role, you will bring:

• A trade, parts or service background, as you will need to have a sound technical understanding of our offerings
• Automotive industry experience is ideal
• A real sales focus and prior sales experience within a commercial environment
• Passionate about providing exceptional customer service
• Self-motivation and the drive to continuously succeed
• Strong interpersonal and negotiation skills, and the ability to connect with people at all levels
• Good organisation and time management skills
• Sound computer skills including the Microsoft Office suite

What's in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

• A company vehicle
• Eligibility for our monthly Retail Incentive Program
• A permanent role, Monday to Friday
• Access for you and your family to free, anonymous mental health support through our Employee Assistance Program - Sonder
• Opportunities to develop and build your career with access to on-going training
• Opportunity to purchase an extra week of annual leave
• Generous parental leave policy
• The opportunity to work with some of Australia's most innovative transport brands - Volvo, Mack and UD
• A great team environment with monthy BBQ's and pizza lunches

Ready for the next move?

If you're a self-motivated, sales focused individual who strives to provide excellent service, this may be the perfect role for you! We look forward to seeing your application.

The successful candidate will be required to undergo appropriate background, medical and reference checks.

Volvo Group Australia are proud of our inclusive work environment which promotes a supportive energy and encourages individual growth to create strong teams. We are committed to building a workforce which reflects the exceptionally diverse customers we serve and encourage applications from all backgrounds. Please let us know if you require any reasonable adjustments to your recruitment process.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.