AO3 Customer Support Officer

• Government Role
• Immediate Start
• Weekly Pay Cycles

AO3 Customer Support Officer job opportunity available in Cannon Hill for an immediate start.

Your new company

Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Brisbane. We are partnered with this State Government organisation in Cannon Hill to recruit a Customer Support Officer until 30th June 2025 with the possibility for extension.

Your new role

Join this State Government organisation to provide proactive support, exceptional customer service, efficient administration, accurate data management, and effective communication. In this temporary role, you will:

• Assist customers via various channels, addressing enquiries courteously.

• Support registration, application, and evaluation processes.

• Resolve customer concerns.

• Perform data entry, maintain records, and take detailed notes.

• Communicate effectively, both written and verbal.

• Monitor and address daily Key Performance Indicators.

• Deliver high standards of customer service.

• Work in a fast-paced environment with performance monitoring.

• Develop and maintain procedures and manuals.

What you'll need to succeed

To excel in this role, you should have:

• Strong organisational skills and attention to detail.

• Accurate data entry and documentation.

• Experience with Microsoft Dynamics 365 CRM (preferred).

• Ability to work in a fast-paced environment.

• Excellent written and verbal communication

What you'll get in return

Through Hays, this role offers you an hourly rate of $49.40 + super, an opportunity to progress your career with this State Government organisation and:

• Weekly pay cycles

• Nominated choice of superannuation fund

• Online time sheet submission and approval

• No hidden costs or payroll deductions for our services

• Regular contact with consultants throughout the duration of your assignment

• Experience providing administrative support

What you need to do now

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.