Application specialist

Job description:

Job Reference: 15401 

Why You Will Be Excited About This Role

At Healius, we all have one thing in common, we are passionate about making a difference to the health of Australians.

And right now it's an exciting time to join us, as we transform into a stronger, more agile organisation focused on excellent customer & patient experiences, smarter ways of working, and building a great place to work, joining our mission to be the best pathology provider in Australia.

About Us 

Healius employs 10,000+ passionate people, with an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia. 

We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals, to small Indigenous Australian communities. 

This means that you will be working with purpose whilst being a part of a business big enough to offer interstate mobility, job security and opportunities to fulfill your career ambitions.

What You Will Be Doing

As a Pathology Applications Specialist, you will be responsible for providing application support and configuration, including troubleshooting issues, offering user support and training, and performing release testing and configuration tasks for the Laboratory Information System (LIS). You will work closely with laboratory disciplines to coordinate and support the implementation of LIS modules, ensuring smooth deployment and successful go-live activities. Additionally, you will assist laboratory users in troubleshooting problems, identifying solutions, and advising on the outcomes.

Your role will also involve participating in functional release testing and collaborating with developers to ensure the delivery of high-quality software within defined timelines and budgets. You will be required to adhere to IT frameworks such as SDLC and governance protocols, ensuring all activities meet coding, security, and deployment standards. Moreover, you will contribute to maintaining a strong team culture of agility and respect while prioritizing health and safety in the workplace.

Your key responsibilities will include:

• Providing application support and configuration for the Laboratory Information System (LIS), including troubleshooting, user support, and training.
• Performing release testing and managing configuration tasks to ensure system functionality.
• Coordinating and supporting the implementation of LIS modules in collaboration with laboratory disciplines, ensuring smooth deployment and go-live activities.
• Assisting laboratory users in troubleshooting issues, identifying solutions, and advising them on the outcomes.
• Participating in functional release testing and collaborating with developers to ensure high-quality software delivery within defined timelines and budgets.
• Adhering to IT frameworks such as SDLC and governance protocols to ensure compliance with coding, security, and deployment standards.
• Contributing to a strong team culture that values agility, respect, and efficiency.
• Ensuring workplace health and safety procedures are followed, maintaining a safe environment for all.

What Type of Person Will Be Successful

The type of person who will be successful in this role is someone who thrives in a fast-paced, agile environment and has a strong attention to detail. You will be someone who is proactive in solving problems and can work both independently and collaboratively within a team. Excellent communication skills are crucial as you will be interacting with laboratory staff and developers, ensuring smooth communication across different stakeholders. A passion for clinical software and a commitment to providing exceptional user support will also be key to your success in this role. You will be someone who enjoys troubleshooting complex issues and helping others navigate challenges, all while maintaining a focus on quality and efficiency. Ideally you would come from a laboratory or medical background.

These are the type of attributes & skills you would possess:

• Clinical Expertise: Previous experience working in a clinical pathology laboratory environment, with extensive use of Laboratory Information Systems (LIS).
• Problem-Solving Skills: Strong analytical thinking and fault-finding abilities, utilizing clinical knowledge to resolve software issues efficiently.
• Communication Skills: Excellent communication skills to manage stakeholder relationships and provide clear, effective support.
• Team Collaboration: Ability to work collaboratively with both internal and external teams, fostering a team culture of respect and efficiency.
• Independence & Time Management: Ability to work independently while adhering to defined processes, with excellent time management and organizational skills.
• Confidentiality & Compliance: Strong attention to detail in maintaining the confidentiality of patient and organizational information, adhering to all relevant health and safety procedures.
• Experience working in a clinical pathology laboratory environment.
• Proficiency with Laboratory Information Systems (LIS), with experience in the Ultra LIS being an advantage.
• Strong analytical, communication, and stakeholder management skills.
• Proven ability to work collaboratively in cross-functional teams and independently within defined processes.

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Benefits, Perks and Wellbeing

As part of working for Healius, you will have access to a range of benefits & perks including:

• Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
• Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
• Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
• Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

Our Commitment to Diversity And Inclusion

Healius is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

Healius is a part of the Commonwealth Government's Veteran Employment Committment (VEC) and has been recognised as a Veteran Employment Supporter. Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.

How To Apply

Please click the ‘Apply Now’ button to complete the pre-screening questions and submit your application.

If you would like further details please email *******@healius.com.au.See more of our jobs at www.healiuscareers.com and follow us on LinkedIn.

Healius is committed to responding to every applicant.