Application Support

About You

You bring 3-5 years of IT experience and a track record of working closely with stakeholders to solve real-world problems.
You're looking to take the next step in your career-growing your expertise in a more dynamic and complex environment.
You understand that success is built on a blend of strong technical skills, effective collaboration, and clear communication.
You're adaptable, inquisitive, and determined-seeing every challenge as a chance to learn and improve.
While you're hands-on with day-to-day tasks, you also strive to understand the bigger picture-aiming to fix not just the symptoms, but the root cause.

The Role

Reporting to the Technology Manager, your responsibilities will include:

• Providing timely support and resolution for end-user queries
• Configuring and maintaining applications to support evolving business needs
• Building strong, collaborative relationships with both internal teams and external partners
• Working with stakeholders to define requirements and deliver scalable, maintainable solutions
• Performing QA testing and troubleshooting to ensure high-quality outcomes
• Documenting and communicating changes clearly to the wider business
• Supporting and contributing to application development and enhancement projects
• Developing user training and resources to drive adoption and understanding
• Identifying opportunities to streamline processes and enhance user experience
• Maintaining a high standard of security across all IT operations

Skills and Experience required

• Experience working in a support environment
• Analytical and problem-solving skills
• Strong written and verbal communication skills
• Intermediate knowledge of Microsoft 365 (Office, Teams, SharePoint)
• Experience with at least one of the following:
• CRM (ideally Salesforce)
• Accounts & Finance applications (ideally Sage Intaact)
• BI (Business Intelligence) tools
• Workflow or Integration tools (ideally Workato, Zapier or Mulesoft)

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