APS5 Insights and Performance

The APS5 Insights and Performance Officer is accountable under limited supervision to undertake moderately complex to complex data analysis to support the Complaints Branch.

The role will involve completion of regular reporting and tasks to support the wider branch strategy. The role may include working with internal stakeholders across the Agency, managing prioritisation of various reporting activities and providing advice on data related to complaints within the Agency.

• Contributing towards data and reporting insights for the branch.
• Reviewing data collection, quality and reporting processes for teams across the branch.
• Analysing data, identifying trends, patterns, anomalies, and opportunities for improvement.
• Analysing intersectionality data and contributing towards holistic reporting for the Agency.
• Testing insights and codesigning recommendations with teams across the branch.
• Engaging other data and reporting functions, sharing information, tools and systems.
• Converting information into consumable data for the Agency’s Enterprise Data Warehouse.
• ​​​​​​​Contributing towards the design, creation and distribution of accessible reporting and information.

Previous experience working in SAS coding environments, or Salesforce dashboard designing, within the Australian Public Service is desirable.

Advanced Excel and Power Query skills highly desirable.

Degree in Data Analytics, Data Science, Business Analytics or similar is desirable but not required.

The NDIS provides funding to eligible people with disability to gain more time with family and friends, greater independence, access to new skills, jobs, or volunteering in their community, and an improved quality of life. The NDIS also connects anyone with disability to services in their community. This includes connections to doctors, community groups, sporting clubs, support groups, libraries and schools, as well as providing information about what support is provided by each state and territory government. The NDIS now supports over 500,000 Australians with disability to access the services and supports they need. This includes supporting approximately 80,000 children with developmental delay, ensuring they receive supports early so that they achieve the best outcomes throughout their lives.