APS5 Senior Level 1 and 2 IT Support Officer

Applications Close: 18/05/2025 11:45 PM
Occupation: Enterprise Technology Group
Location: Adelaide Metropolitan, Hobart Metropolitan, Perth Metropolitan
Work Type: Ongoing - Full Time, Ongoing - Part Time

The Administrative Review Tribunal (ART) is currently seeking applications for multiple Senior Level 1 and 2 IT Support Officer to join our supportive, friendly, and collaborative Enterprise Technology Group. Please note this role is internally known as APS5 Senior Enterprise Technology Group (ETG) Support Officer.

These ongoing, onsite positions can be located in Adelaide and Perth on a full-time basis and in Hobart on a part-time basis (15hr per week either 2 days or 3hr a day for 5 days negotiable).

Remuneration:  The annual salary range for the position is APS5 $85,755 to $91,809 p.a., plus a generous employer superannuation contribution of 15.4%.

About the Tribunal:

The Administrative Review Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws.

You can learn more about the Tribunal on the ART website.

What we offer:   

• flexible working options, including flexi-time and remote working to support you with your commitments outside of work. 
• competitive salary including generous superannuation employer contribution of 15.4%
• salary packaging options
• supportive career development opportunities
• access to holistic health and wellbeing programs support including Fitness Passport which provides discount to 350+ gyms, free annual influenza vaccinations and free eye tests
• generous leave allowances including Christmas to New Year office closure with no deduction from your leave balance
• Employee Assistance Program for you and your family
• positive and inclusive culture.

Read our Enterprise Agreement for more information about our terms and conditions of employment.

About the opportunity:

We are looking for Level 1 & 2 desktop engineers wanting to develop their careers. You will be hardworking, bright, knowledgeable, and keen to learn more and advance. 

Reporting to the Team Leader the Senior Level 1 and 2 IT Support Officers (APS5 Senior ETG Support Officers) are responsible for providing high quality, responsive and timely 1st and 2nd level IT support to members and staff. In this role you will assist the Team Leader with managing the Service Desk, and ensuring ITIL processes are followed, especially with regard to incident management and the communication of solutions and technical knowledge.

This role is a fantastic pathway into other IT teams such as Cyber Security, Network and Systems Administration/Engineering, Application Development and Support as well as Project Management, providing the successful applicant with a genuine opportunity to progress their career.

About you:

Our ideal candidate will have:-

• Experience managing and operating service desk functions.
• Demonstrated ability at coordinating responses to incident reports, ensuring incidents are investigated accordingly.
• Demonstrated experience providing problem fixes and remedies.
• Experience Installing and Testing systems or system components.
• A strong ability and willingness to adapt to change.
• A track record of delivering against set timeframes.
• Excellent communication and customer service skills.

Essential:  

• Must have or be able to obtain and maintain a Baseline Security Clearance

Desirable:

• Academic qualification (degree, postgraduate) in technology and/or aligned qualifications
• Vocational certification in modern technologies (e.g. Agile, network, cloud, platforms)

More information about this position, the scope of the role, duties and required capabilities and experience, is contained within the Position Description, which is linked below and available on our Career Opportunities page.

How to apply:

To be considered, all applications must be submitted online via the Career Opportunities page.  Please click on the job title you are applying for. Click Apply at the top of the page and follow the instructions on the online application.

 Position Eligibility requirements:

• The Tribunal requires Australian Citizenship as a condition of engagement.
• All employees are required to undertake an Australian Federal Police Check and a Health Assessment.

Please submit a CV (of no more than 4 pages) and cover letter (of no more than 2 pages) addressing how you feel your experience matches the capabilities and experience of role.

Applications close: 11:45pm (AEST) 18 May 2025

Should you wish to discuss this position, please contact:

Name: Bede Carroll
Title: Assistant Director, Technology Management
Tel: 0730 523 ***
Email: ************@art.gov.au

Please contact the Talent team on (02) 9276 5*** or ***********@art.gov.au should you require assistance with accessing our website or with lodging your application.

We are a Circle Back Initiative Employer and commit to responding to every applicant.

Please note a merit list/pool may be created to fill future like vacancies. Suitable candidates on this merit list/pool may be contacted in relation to identical or similar non-ongoing and ongoing roles in the Tribunal, or the broader APS, within 18 months from the original advertised date in gazettal.

The Administrative Review Tribunal is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, all genders, LGBTQI+ community and mature age people. If you have any support or access requirements, we encourage you to advise us if invited to interview.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Attachments:
- APS5 Senior ETG Support Officer.pdf