Assistant Facility Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Shaping the future of real estate for a better world.

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this job involves:
As the Assistant Facilities Manager you will be a team player who will work with all team members to achieve key compliance and operational KPI’s established by the Client and the responsibility of the JLL Team to deliver.

Responsible for systems administration of a maintenance management system, reporting, and facilities support for a distributed portfolio.

Primary duties will include working with the Facility Management team to handle routine facility related operations, including creating, managing, and verifying work orders, managing and clearing work order flags, and proficient management / coordination of and with maintenance technicians and 3rd party providers.

A snapshot of the role:
Manage all outsourced service contracts, including inspections and quality management of service delivery
Ensure compliance with client’s policies and procedures
Ensure compliance with JLL FM Operations Manual procedures
Ensure compliance with contractual SLA in order to meet KPI targets
Ensure compliance with all governmental regulations
Provide interface with client’s representative and BMO
Assist in ensuring the implementation of preventive maintenance program
Manage small projects including MAC and liaise with project team for large scale projects to ensure seamless FM operations
Carry out periodic FM inspections
Ensure defects are identified, captured on the Help Desk and actioned within service levels
Coordinate FM team self performed and vendor works on site
Monitor works or goods received quality liaising with site Engineer or Technician as necessary and reconcile works or goods received to PO as necessary
Ensure the effective completion of all incident reports
Manage and update local issues and projects trackers
Ensure compliance with Jones Lang LaSalle minimum audit standards
Manage end user expectations
Proactively identify and investigate potential cost saving or value add opportunities
Delegate for client’s FM stakeholder as required in their absence

Sound like you? This is what we’re looking for:
A strong communicator with good presentation skills and possess strong verbal & written communication skills
Someone who has a passion for quality –an eye for detail to make sure the best delivery of services
Self-motivated, confident & energetic
A team player who is able to cooperate and work well with others to meet targets
Honest & demonstrate trustworthiness
Someone who wants to solve problems with the capacity to deal with ambiguity
Able to effectively deal with stressful situations

What you can expect from us:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below-quoting job reference number: LM REQ421301
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.