Assistant Manager

Perdaman Global Services Pty Ltd is hiring a Full time Assistant Manager role in Perth, WA. Apply now to be part of our team.

Job summary:

• Flexible hours available
• 2-3 years of relevant work experience required for this role
• Expected salary: $73,348 per year

On behalf of our client, ibis Styles Karratha, we are advertising. Ibis Styles Karratha are looking for a skilled Assistant Manager to join their team in Karratha WA.

 

The position is responsible for representing the General Manager, in their absence, and ensuring the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times.

 

Tasks & Duties:

o   Assist and oversee the day-to-day operations of the Front Office team

o   Supervise and monitor team members with true leadership ability that motivates the entire team.

o   Take initiative to ensure all interactions with our guests are positive and productive. 

o   Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager with a high level of customer service provided at all times.

o   Actively resolve complaints and challenges presented by guests/customers.

o   Apply decisions to reach a win-win situation on behalf of the Hotel and the guest/customer.

o   Apply knowledge and empowerment to resolve an issue that may result in adequate compensation to the guest/customer.

o   Effective use of the Front Office system to meet operational needs and produce accurate reports.

o   Entertain guests providing positive interaction should the occasion arise.

o   Ensure public areas are clean and well presented with regular monitoring.

o   Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day. 

o   Process and assist with check-in and check-out of guests when needed.

o   Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times.  Rosters to be authorised by appropriate department head.

o   Take responsibility for the health and safety of all visitors, guests and team members.

o   Respond to and coordinate emergency situations.

o   Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.

o   Any other duties assigned by your manager.

 

Skills & Experience Required:

o   Diploma in Hospitality or Business Management or preferred

o   Minimum of 5 years of relevant experience in the hotel industry.

o   Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera.

o   Hold a valid Responsible Service of Alcohol certificate.

 

Salary from $73,348 per annum + superannuation.

 

Please Note: We would like to take this opportunity to thank all applicants for their interest. Only those considered for an interview will be contacted directly.