Assistant Restaurant Manager

Postmistress Eatery is hiring a Full time Assistant Restaurant Manager role in Brunswick West, VIC. Apply now to be part of our team.

• Flexible hours available
• More than 4 years of relevant work experience required for this role
• Work visa will be provided for this role
• This is an immediate start position

·       Act as the primary point of contact for customers inquiring about private functions or group bookings

·       Organize and coordinate events, including menu selection, setup, guest needs, and timing

·       Liaise with kitchen staff, head chef, and manager to ensure seamless execution of events

·       Maintain a calendar of upcoming events and communicate needs clearly with the team

·       Follow up with guests’ post-function to gather feedback and ensure satisfaction

·       Help manage reservation systems and large-party bookings

·       Handle customer inquiries, concerns, and complaints with professionalism and care

·       Ensure every guest has a welcoming, personalized dining experience

·       Work alongside the Manager to improve service delivery and respond to guest feedback

·       Assist in overseeing daily restaurant operations (FOH and BOH coordination)

·       Lead, train, and motivate front-of-house staff to deliver excellent customer service

·       Support staff scheduling, performance management, and shift supervision

Qualifications:

• Previous restaurant management or supervisory experience (Italian dining a plus)

• Strong leadership, organizational, and communication skills

• Experience planning or coordinating events/functions is highly desirable

• Guest-focused with an eye for detail and a calm, professional demeanor

• Ability to multitask in a high-pressure environment

• Flexible availability, including nights, weekends, and holidays

• Familiarity with POS systems, scheduling tools, and booking platforms