Assistant Store Manager

Job Title: Assistant Store Manager – Sandbox VR Gold Coast

Location: Surfers Paradise Gold Coast, Queensland

Company: Sandbox VR

Job Type: Casual (Lead to Permanent Position)

About Sandbox VR: Sandbox VR is redefining entertainment with cutting-edge virtual reality experiences that transport players into fully interactive worlds. As the 50th global location, Sandbox VR Gold Coast is part of a rapidly growing network backed by celebrity investors like Katy Perry and Justin Timberlake. Our mission is to deliver unforgettable moments through immersive technology. Join us in shaping the future of entertainment.

Position Overview: We’re seeking an energetic and detail-oriented Assistant Store Manager to support our Gold Coast location. Reporting to the General Manager, you’ll assist in overseeing day-to-day operations, leading the team, and ensuring exceptional customer experiences. This role includes a mix of leadership, operational, and strategic responsibilities to drive store success in a fun and fast-paced environment.

Key Responsibilities:

Leadership and Team Management

• Lead and mentor a team of Guest Experience Guides to deliver outstanding customer service.
• Support training programs to ensure the team meets performance and operational standards.
• Foster a collaborative and positive work culture.

Operational Excellence

• Oversee daily store operations, including scheduling, staff supervision, and inventory management.
• Ensure VR equipment is maintained to the highest safety and functionality standards.
• Maintain a clean, organised, and engaging environment for guests and staff

Sales and Marketing

• Assist in driving sales initiatives and marketing campaigns to attract new guests and maintain customer loyalty.
• Support the execution of local promotional events and partnerships.

Customer Experience

• Resolve customer inquiries and feedback promptly and professionally.
• Strive to exceed guest expectations, ensuring an unforgettable Sandbox VR experience.

Health and Safety

• Enforce all health and safety protocols, conducting regular checks on equipment and facilities.
• Assist in managing risk and ensuring compliance with company policies and local regulations.

Reporting and Administration

• Contribute to performance reports, sales analysis, and other operational documents.
• Work closely with the General Manager to achieve store targets and operational goals.

What We’re Looking For:

• Leadership experience in retail, hospitality, entertainment, or customer-facing roles.
• Passion for virtual reality, gaming, and cutting-edge technology.
• Strong communication and interpersonal skills, with a knack for inspiring and motivating teams.
• Experience in sales and marketing initiatives is a plus.
• Excellent problem-solving skills and the ability to stay composed under pressure.
• Organised and detail-oriented, with a proactive approach to challenges.
• Flexible availability, including evenings, weekends, and holidays.
• First Aid and Responsible Service of Alcohol (RSA) certification (preferred but not required).

Why Work With Us?

• Join a global leader in VR entertainment, backed by high-profile investors.
• Competitive Hourly Package.
• Career progression in a rapidly expanding company.
• Be part of a supportive, dynamic, and fun team environment.
• Staff discounts on Sandbox VR experiences and merchandise.

How to Apply:Ready to step into the future of entertainment? Submit your resume and cover letter, explaining why you’re the ideal candidate for the Assistant Store Manager role at Sandbox VR Gold Coast.

Job Type: Casual

Pay: $32.25 per hour

Schedule:

• Afternoon shift
• Day shift
• Evening shift
• Morning shift
• Public holidays
• Rotating roster
• Weekend availability

Education:

• High School (Year 12) (Preferred)

Experience:

• Leadership: 2 years (Required)

Licence/Certification:

• First Aid Certification (Preferred)
• RSA (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In person