JOB SUMMARY As a Tory Burch Assistant Store Manager, you are the ultimate ambassador of our brand. You’re accountable for creating a highly productive environment in which customers have an extraordinary experience, employees are able to do their best and the business thrives. This requires a constant balancing of priorities, including strategic, operational & leadership excellence with an authentic approach.
We are now seeking an Assistant Store Manager to join us for the new store at our historic Sydney QVB location
KEY RESPONSIBILITIES: Leadership & People Management Model behavior that reflects the company’s core values Set clear goals & expectations and hold people accountable to a high standard of excellence Manage overall team performance & growth Build a world-class talent pool Create & execute a strategy for effective store communications Display a strong commitment to self-development and growth Create the Customer Experience Develop and maintain solid and trustworthy customers relationships Carry out initiatives developed to activate specific clients segments and achieve targets Implement a strong clienteling initiatives aligned with the Brand Strategy to strengthen customer relationships and increase customer spending Ensure the Selling Flow is consistently executed. Act as a role model using storytelling to develop an emotional connection for customers with the brand and promote brand loyalty Playing a leadership role on the sales floor whilst ensuring the highest level of customer experience Represent the Brand Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude Oversee the development of clientele by designing & supporting strategic initiatives that build our customer base & increase repeat business Take ownership for maintaining the Tory Burch aesthetic across all touch points including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment Contribute to the community in a way that is aligned with Tory Burch social responsibility initiatives & that helps us reach new customers & build brand awareness Generate new ideas & apply an entrepreneurial spirit to help build & continuously improve the business Keep up to date on stock situation and proactively work with Buying & Planning Department on stock consolidation and transfers Ensure interior and exterior image of the store is maintained according to VM Company guidelines and collaborate with VM to maximize store product availability Operational Excellence Consistently adhere to all operational procedures Proficient user of all core systems & technologies including but not limited to POS, i-Pad & Microsoft Word applications Enforce our people’s policies & ensure accurate and timely processing of employee paperwork Protect our assets by adhering to all loss prevention and operational policies & procedures Manage inventory movement by ensuring the accurate & timely processing of mark-downs, transfers & consolidations, receiving and POS transactions Ensure strong partnership with your Department Manager and other Corporate Partners to ensure alignment & timely two-way communication Drive the Business & Deliver Results Achieve KPI’S: Annual Sales vs. Budget, Cross Selling & Upselling, Avg. Ticket, Store Conversion rate Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring stores profitability Build up a network to promote brand awareness and develop business using all relevant data and the benchmarking of competitors Lead the team on the sales floor during daily store activities to optimize team member productivity and make sure additional selling and cross-selling skills are known and mastered EDUCATION & EXPERIENCE: Diploma holder or above in any disciplines (business or fashion related discipline is a plus) 6+ years’ experience in a luxury fashion retail operation, in which at least 6+ years in shop management level or 2+ years as a supervisor levels or Assistant Store Manager Strong verbal and written communication skills Sales driven and goal oriented Proven track record in managing retail boutiques and building up a strong sales team with high morale Strong analytical skills and attention to detail Polished and professional Extensive experience in Microsoft Outlook, Excel, PowerPoint and Word Ability to work in a fast paced and dynamic environment Ability to prioritize and excellent follow-up skills Ability to work independently as well as a good team player