Associate Director, Architecture - Service NSW Digital Services

Associate Director - Architecture

• SNSW Grade 11/12

• Location - Haymarket, Gosford or Parramatta

• 1 x Ongoing Full-Time

About the Team:

Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, the Digital Services division has successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.



You will be joining our collaborative and driven team, who thrive in using modern technologies and platforms which are leading the way with Product Management, Extreme Programming (including evolutionary architecture), and User-Centred Design to ensure the customer is at the core of everything we do.




About the Role:

As Associate Director of Architecture, you'll define and lead the enterprise architecture for the division. Your work will ensure that digital, data, and business architecture align with whole-of-government objectives, drive operational efficiency, sustainable and contemporary experiences for NSW residents and businesses.


You'll be a key player in mapping business objectives to technical capabilities and ensuring architectural plans align with organisational strategy. This is a unique opportunity to influence the future digital landscape of Service NSW while fostering alignment and community across dispersed architecture, engineering and product practitioners.

You will work closely with senior leaders across the organisation as well as product, engineering, data, cybersecurity, and customer experience practitioners to drive architecture excellence.




Your responsibilities will include:

• Defining and driving the enterprise architecture best practice and strategy, ensuring alignment with Service NSW and whole-of-government goals.

• Delivering strategic advice on investments and technology strategies to align with business objectives

• Leading the development and evolution of enterprise-wide architecture standards, balancing flexibility with governance to support secure, scalable, and integrated digital services.

• Building strong relationships with architects and software engineers to drive effective architecture practices and uplift architecture capability maturity

• Embedding cybersecurity and risk management into architectural frameworks that help in complying with NSW government policies.

• Championing interoperability, open data strategies, and API-first approaches that support seamless integration across government services.

• Monitoring emerging technologies and work with the others to assess their impact and provide advice on things like AI governance, ethical data use, and automation

• Mentoring and coaching senior team members to foster their growth and development

• Leading the creation of enterprise architecture for shared services, platforms, and enterprise systems and continuously evolving it with business needs

• Encouraging and facilitating communication across multiple teams and wider organisational areas to identify and resolve strategic needs and dependencies

Who would be a great fit for this role:

• You are a strategic technology leader with a proven track record in enterprise architecture, solution design, and building alignment.

• You have deep expertise in application, data, infrastructure, software engineering and security architecture, with a strong understanding of cloud technologies and open-source solutions.

• You have experience in technology selection, vendor and contract management.

• You are a champion of agile, DevOps, and continuous delivery practices that encourage a culture of rapid, iterative delivery.

• You're a collaborative leader who thrives on exercising influence laterally across dispersed teams

• You understand the importance of facilitation rather than dictation, and you excel at identifying system interdependencies while balancing competing demands.

• You're passionate about creating customer-focused architectural outcomes and can navigate competing needs and expectations of stakeholders.

• You're an excellent communicator who can translate complex technical concepts for both technical and non-technical audiences.

• You're commercially minded, and able to consider the financial implications of architectural choices

• You thrive in complex, multi-agency environments, influencing senior stakeholders and aligning diverse teams towards a common vision.

On your first day, you'll have:

• An entrepreneurial mindset, with a passion for driving digital innovation and public sector modernisation

• Demonstrated experience in developing and implementing technical strategy and standards

• Strong knowledge of cloud technologies, open-source solutions, and modern software development practices such as test-driven development (TDD), continuous integration, continuous delivery and DevOps

• The ability to build and maintain enterprise roadmaps while identifying future opportunities and potential blockers

• Experience in managing high-performing teams and creating an inclusive, collaborative culture

• A deep understanding of enterprise and business architecture principles with the ability to align technology strategy with business and customer mission.

• Experience in enterprise architecture frameworks and standards is preferred.

Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required. At the point an employee is notified of our intention to assign them to a role, the relevant leader will discuss headquarter options.



Salary Service NSW Grade 11/12, with the base salary for this role starting at 157569 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Lauren Johnson via lauren.johnson@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.



Closing Date: Thursday 10th April 2025 at 9:59am



To be considered, please submit your Resume and a 2 - page Cover Letter outlining your suitability for the role.



Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.


Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact lauren.johnson@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process