Adidas
Associate, Field Accounts (CS)
East Melbourne, 3002, Melbourne, Victoria
Contract
Posted 29/04/2025
Closed 13/05/2025
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Management of Wholesale Field Accounts
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Responding to incoming phone and email requests within specified timeframes and handling customer inquiries in an efficient and professional manner
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Creating and Uploading of pre-orders and contracts in line with pre-order timelines
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Perform required maintenance on pre-orders
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Reviewing of contracts and orders as per the Rules of Engagement
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Processing of contract call offs in season within specified timelines for pre-orders and refills
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Management of Order Book is an ongoing requirement
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Communication and liaison with the sales team on a regular basis
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Providing product information, pricing queries and processing orders into the system
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Follow up of customer requests, issues and complaints to resolution
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Achievement of agreed department KPI’s to drive superior service delivery
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Developing a strong understanding of the Company’s product range
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Contributing to the team’s continuous improvement initiatives and targets
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All testing as required within SAP systems
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A strong customer service focus
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A high level of problem solving ability
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Highly developed organisational and time management skills
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Superior attention to detail and accuracy
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Excellent communication skills and a proven ability to develop long lasting relationships with our internal and external partners
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Ability to contribute to a team environment where performance is measured
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Experience in working under pressure to meet deadlines and conflicting priorities
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Strong Microsoft Office skills are essential and experience using SAP is desirable
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A flexible and professional approach is imperative
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University degree or equivalent
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Sales
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Supply Chain: Purchasing and Order Fulfilment
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Finance: Credit
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IT
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Merchandising team
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Warehouse
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External Freight companies
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External Customers
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.