Auto Claims Specialist I

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact accessibility_services@icbc.com, as we are committed to ensuring a seamless and accessible experience for all candidates. Also consider joining our Indigenous Peoples or People with Disabilities Talent Pool to receive information about future opportunities and to learn more about our DEI hiring. Are you a current ICBC Employee? Click here to access our internal portal. Position Highlights We’re looking for motivated individuals to join our Claims Contact Centre as Part-Time Auto Claims Specialist I. In this impactful role, you'll be the first point of contact for customers reporting claims to ICBC. Your empathy and excellent communication skills will be key in supporting customers as they navigate the claims process. You’ll handle tasks such as initiating claim files, gathering first notice of loss information, and resolving straightforward claims at first contact—or directing them to the appropriate team for further assistance. Position Requirements Minimum of 2 years of proven customer service experience in industries such as call centers, insurance, phone/internet providers, financial services, or similar fieldsA genuine passion for helping others and building strong, trusted customer relationshipsComfort handling emotionally sensitive situations with empathy and professionalismStrong verbal and written communication skills to connect with customers via phone and emailExcellent multitasking, time management, and adaptability in a dynamic environmentConfident promoting company products and services with a positive, professional attitudeMinimum typing speed: 35 WPM with 90% accuracyMinimum data entry speed: 5500 keystrokes/hour with 95% accuracyAbility to score 75% or higher on a Call Centre Listening EvaluationThrive in a fast-paced, high-volume settingPrevious call centre experience is a plusA valid Class 5 driver’s license with a clean driving record Shift Availability Our contact centre operates 7 days a week, Monday through Sunday. We assign shifts based on business needs, so flexibility with scheduling is important. Position Information About us: At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of. Work Arrangements Defined Remote – you will work entirely remotely from within British Columbia, with no required office attendance on a regular basis, except for one required visit to the primary office per month. #IND1