Automotive Repair Service Advisor

About Us:

CARe is the newest entrant within the field of Collision and Accident Repair Expertise, bringing an innovative approach to the supply chain for drivable repairs and delivering efficient quality outcomes for our customers. In partnership with two leading global insurers, CARe has a strong business model and further expansion opportunities on the horizon.

CARe is focused on developing new technologies that will change and enhance the customer offering and delivering a new and innovative way to manage the End to End Claims and Repair Experience.

We are currently seeking a Service Advisor to join our brand-new site in Launceston, commencing in June 2025. Don’t miss this opportunity to join Australia’s fastest growing, privately owned automotive repair network.

What we offer:

• Market competitive salary
• Innovation & technology - work with the latest tools and an innovative digital triage solution that ensures world-class Key to Key times.
• Excellent work environment - Our brand-new site boasts modern facilities designed to prioritize cleanliness, safety, and efficiency.
• A unique, hands-on role with plenty of variety – no two days are the same
• Step into leadership with 2IC responsibilities and room to grow your career
• Monday paid lunches - start the week strong with lunch on us!
• Strong family business culture, we actually CARe.

About the Role:

• Be the point of contact for our customers, providing friendly and efficient service throughout their repair journey
• Collaborate with internal teams and liaise with insurance companies to ensure customer satisfaction and timely resolution of issues
• Oversee the receiving, checking and organising of parts to ensure smooth repair operations
• Communicate with management as to the availability of parts needed for the days scheduled jobs and any parts delays
• Liaise with suppliers and coordinate the return and replacement of damaged parts.
• Assisting with vehicle markups and production as required
• Work closely with the site manager to coordinate daily priorities and provide 2IC support when needed

About You:

• Previous employment within a vehicle repair workshop (highly advantageous)
• Trade qualification in Panel Beating or Spray Painting preferred
• Strong knowledge of automotive parts
• IT literacy and competency, with the ability to quickly learn and navigate different software systems
• Excellent interpersonal skills with the ability to build rapport with others
• Organised and detail-oriented, with the ability to handle multiple tasks simultaneously
• Permanent Resident or appropriate Australian working rights.

If you’d like to have a confidential discussion, you can contact Sophia (Talent Acquisition Partner) on 0456 982 107 or careers@careauto.com.au

www.careauto.com.au

Check out our social media pages for further information

https://www.instagram.com/care_auto_group/