CAFE OR RESTAURANT MANAGER

We are looking for an energetic and skilled Cafe or Restaurant Manager to oversee the daily operations of our café. You will be responsible for leading a talented team, maintaining high standards of food quality and customer service, and developing innovative recipes to delight our guests. This is an exciting opportunity to showcase your leadership and creativity while upholding our core values of excellence and care.

REPORTING TO
The position reports to the Operations Manager.

QUALIFICATIONS & REQUIREMENTS
•    Relevant qualification, such as AQF Associate Degree, Advanced Diploma, or Diploma (ANZSCO Skill Level 2)
•    A minimum of 1 year of experience in a café or hospitality management role.
•    Willingness to work flexible hours, including weekends and public holidays.
•    Familiarity with point-of-sale (POS) systems and basic computer applications.
•    Ability to motivate and supervise staff effectively.
•    Proficiency in budgeting, cost control, and sales analysis.
•    Proven ability to deliver outstanding customer experiences and handle feedback professionally.
•    Strong organizational skills to manage daily operations, including ordering and inventory management.
•    Understanding of hygiene regulations and ability to maintain a clean and safe environment.
•    Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
•    Excellent verbal and written communication for both customer interactions and team coordination.
•    Quick thinking and problem resolution to handle challenges effectively.
•    Passionate about hospitality and maintaining a welcoming atmosphere.

DUTIES & RESPONSIBILITIES
•    Controlling the pricing of products and the acquisition of suppliers while adhering to financial restrictions and preserving cost effectiveness.

•    Maintaining precise records of daily sales, financial activities, and stock levels to promote accountability and transparency.
•    Planning and directing special events and activities, ensuring everything runs smoothly and successfully from beginning to end. 
•    Ensuring the cleanliness and maintenance of dining areas and kitchen facilities to meet health and safety regulations.
•    Communicate with clients regularly to get their opinions, resolve issues, and guarantee that they are satisfied with the food and service.

•    Hiring, educating, managing, and inspiring wait staff and kitchen employees to maintain high standards of productivity.

•    Taking orders, greeting customers, and managing reservations during peak hours.

•    Working together with chefs to plan and create seasonal, creative dishes that satisfy patron tastes.

•    Developing and carrying out personnel schedules to guarantee sufficient coverage at busy times.

•    Holding frequent staff meetings to evaluate performance, get input, and guarantee efficient operations.

•    Creating reports for management evaluation on staff productivity, client satisfaction, and café performance.

•    Monitoring cafe spending, evaluating financial results, and, if required, putting cost-cutting measures into action.

•    Overseeing timekeeping, payroll, and staff rosters to ensure precise and prompt wage payments.

•    Supervising equipment upkeep and repairs to guarantee their safety and functionality.
•    Developing and implementing marketing strategies to increase customer engagement and attract new patrons.
•    Establishing connections with nearby vendors to find premium ingredients at affordable costs.

WORKING HOURS
•    Full-time position, 38 hours per week.

BENEFITS
•    Opportunities for career advancement and professional development.
•    Discount meals with other perks.
•    Competitive salary and bonus opportunities.
•    Potential for leadership and management roles.
•    Access to the latest kitchen equipment and tools.
•    Supportive and collaborative work environment.