Who We Are
We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.
https://www.sgfleet.com/au/about-us/careers
SOME OF OUR PERKS INCLUDE
Recharge and relax with up to four extra days of leave each year. We call them Wellness daysWe offer industry leading 20 weeks paid parental leaveSave plenty with vehicle salary packagingMonetary service milestone awardsRecruitment referral bonusDiscounted mobility products and servicesFlexible work arrangementsCareer progression opportunities (over 25% of our vacancies get filled internally!)Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and moreTwo paid volunteer days each year to give back to causes that matter to youHealth and wellbeing support including a subsidy and an innovative Employee Assistance Program
ABOUT THE ROLE…
This position is responsible for the delivery of timely, accurate information to our customers and presenting the services and benefits that SG Fleet can offer. It supports attracting potential customers and retaining existing customers as well as the development of other consultants in the Service Centre.
Tasks And Responsibilities…
The major responsibilities of this position include but are not limited to:
Thoroughly and efficiently respond to enquiries and educate the customer to ensure that they have received all the information to make decisions in regard to leasing a vehicle. Comprehensively learn and understand LeasePlan/SG Fleet’s products, processes, contract types and services and provide support and advice to customers on these Process customer requests on behalf of or via other teams/ parties whilst always being conscious of the end-to-end delivery stream that is invisible to the external customer Resolve customer complaints through following the Customer Complaint Management Process Maintain excellent systems notes that are accurate, complete and timely. Apply Customer Service best practices in line with Customer Experience trainings received.
Skills And Experience….
Extensive experience in customer relations/sales Experience in creating teamwork Effective communication verbally and written Ability to resolve problems through to complete resolution in a timely, effective manner Strong organisational and prioritisation skills Strong technical/numerical skills Ability to share knowledge and coach team members
What's Next
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging and offer work-life balance and career development.
We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.