Call Centre I Customer Assistance Consultant I Automotive

Are you passionate about helping people and delivering outstanding customer experiences?
Love working in a fast-paced, supportive environment where no two days are the same?
Your next career move starts right here—at Phil Gilbert Motor Group!

At Phil Gilbert Motor Group, we're more than just a car dealership — we're a trusted, family-owned business with over 30 years of experience and a proud reputation for excellence.

Representing top brands like Toyota, Kia, and Hyundai, we operate from two state-of-the-art locations and employ a diverse team of over 180 amazing people. We believe buying, owning, and servicing a car should be easy, enjoyable, and stress-free — and that's where you come in.

We’re looking for an energetic, customer-first Customer Assistance Consultant to join our friendly team based in Lidcombe.

You'll be the first point of contact for our valued customers—helping with service bookings, general enquiries, and recall arrangements. Every interaction you have will help make car ownership a breeze!

• Answer inbound calls and respond to online enquiries with a smile

• Schedule maintenance, repairs, and recall appointments

• Provide friendly, knowledgeable assistance for sales and service questions

• Proactively follow up with customers to ensure they stay safe and on the road

• You have a clear, engaging phone manner that leaves a lasting impression

• You're a people person who genuinely enjoys helping others

• You’re detail-oriented and love following structured processes

• You thrive in a fast-paced, team-focused environment

• Previous experience with Dealer Management Systems (TUNE) and manufacturer portals is a bonus — but not essential!

• Automotive experience (especially Toyota, Kia, or Hyundai) will help you hit the ground running!

• Competitive salary + growth opportunities

• Ongoing training and career development

• Work in a supportive, award-winning dealership that values its people

Plus these awesome perks:

🎉 Paid Birthday Leave – Your day, your way
👶 Paid Parental Leave – Because family comes first
🚗 Staff Discounts – On cars, parts, and servicing
🏥 Corporate Private Health Discounts
🏆 Internal Recognition Awards – We love celebrating your wins!
🛍 Retail Discounts – Through our HR platform, FLARE
📞 Employee Assistance Program – Because your wellbeing matters
💰 Referral Bonus – Bring your mates and get rewarded

If you're a customer service superstar ready to join a dynamic, diverse, and forward-thinking team —
APPLY NOW and become part of something special at Phil Gilbert Motor Group!

We are proud to be an Equal Opportunity Employer and strongly encourage applications from women and people of all backgrounds.

Join the #1 team today!