Casual Operations Coordinator

As an Operations Coordinator, you will join a dynamic, diverse, and collaborative team to support our specialist radiologists as they report on urgent CT and MRI images for patients based in the UK.

You will serve as the first point of contact for our clients, handling inquiries and providing support. In this role, you will also take on a variety of administrative tasks while collaborating closely with our highly skilled team of Operations Coordinators to ensure seamless support for our radiologists and clients.

We focus on people development, and you will have various opportunities for personal as well as professional growth. Our specialist Training & Recruitment team will provide full induction training, allowing you to start your Everlight journey with confidence. We’ll then guide you through your development at a pace that suits you, upskilling you into different areas within the operations team over several months.

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We are currently recruiting for an ambitious and motivated Operations Coordinator to join us in Brisbane, Sydney or Melbourne on a casual basis.

The ideal candidate will be highly organised with customer service experience. You should demonstrate evidence of adaptability, IT proficiency and strong teamwork.

You should also have a proven track record of delivering results under pressure and the ability to manage multiple stakeholders and tasks.

We are looking for problem solvers, who will never hesitate to roll up their sleeves and get stuck in. If you think you can use your initiative to deliver solutions and assist our clients and radiologists across the world, we want to hear from you!

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Key responsibilities:

• Liaise between clinicians, radiographers, and radiologists based around the world
• Provide administrative support to radiologists who report routine and urgent radiology exams
• Provide frontline support to our clients – including doctors and radiographers across the world by ensuring patients’ reports are available to clinicians in a timely manner
• Maintain patient information accurately and confidentially
• Manage various IT systems and troubleshooting when required to avoid delays

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Skills:

• Due to the urgent and fast-paced nature of this role, punctuality, reliability, and clear communication are essential
• Be able to multitask, remain calm under pressure, and work in a fast-paced environment
• Be able to work independently as well as being part of a supportive and diverse team
• Be proactive and able to prioritise and demonstrate a can-do attitude
• Be organised with the ability to work to deadlines and possess some administration experiences
• Be able to confidently build and maintain supportive relationships with radiologists, operations colleagues, and clients
• Be a methodical thinker with strong attention to detail and a problem-solving mindset
• Proficiency in Outlook, Word, and Excel at an intermediate level, along with the ability to quickly learn and adapt to multiple new software programs
• Enjoy working with people and want to have fun as part of a team
• Have strong verbal and written communication skills.

Desirable:

• Possess knowledge of medical terminology or willingness to learn this.
• Have strong background within the healthcare sector or customer service sector.

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Casual agreement details:

This role is offered on a casual basis due to the nature of the workflow. At this stage, we expect to be able to offer approximately 15-30 hours per week. While we currently anticipate that there will be regular shifts available, we aim to offer shifts that align with business needs and staff availability, therefore the number of hours worked each week may vary.

Please take this into consideration when deciding if a casual position is the right fit for you.

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Place of work:
At Everlight Radiology, we value flexibility! We operate on a hybrid working model where you will have the opportunity to work from home as well as from our offices.

Please be aware that this is a true hybrid arrangement, and there will be an ongoing expectation to work a portion of your time from an Everlight office, even after receiving home-working equipment.

Initially, you will be required to work exclusively from an Everlight office for approximately three months during your training and settling-in period. Following this, and subject to an assessment of your suitability for home working, you will receive the necessary equipment to work from home. However, working from the office will remain an essential part of your role.

In Australia, our offices are located in Brisbane, Sydney, Perth, and Melbourne, and you can choose the location most convenient for you.

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Company background:
Everlight Radiology is a global teleradiology group providing critical support to health services and their patients throughout Australia, New Zealand, the UK, and Ireland. Due to ongoing growth in demand, we are expanding our Australia and New Zealand based global teams of Operation Coordinators.

Our multiple, global offices allow us to operate 24/7, 365 days a year – it is never 'after-hours' at Everlight Radiology! We care about what we do, we value our employees, and we aim to excel in all aspects of our business.

We are always looking for talented individuals to join us, and we are an equal opportunity employer. We are proud of the diversity and are committed to creating an inclusive environment for our people.

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Application process:

If your initial application is shortlisted, the application process consists of 2 stages, which includes:

• Stage 1: Skills Assessment

This timed skills assessment is conducted via Microsoft Forms and is designed to assess your attention to detail.

• Stage 2: Teams Video Interview

If successful in your skills assessment you will be invited to a formal interview via a Teams video meeting, this will last approximately 30-60 minutes.

Please note that we will not be able to consider your application unless you complete the skills assessment before the deadline of close of business on Monday 31st March.

If you are successful in the skills assessment, we will invite you to schedule a Teams video interview for the following week.

Job Type: Casual

Pay: $35.00 – $49.00 per hour

Benefits:

• Work from home

Schedule:

• 8 hour shift
• Afternoon shift
• Day shift
• Morning shift
• Public holidays
• Shift work
• Weekend availability

Supplementary Pay:

• Penalty rates

Application Question(s):

• Please indicate the number of hours per week you are seeking to work.
• Do you have any previous experience working in a healthcare environment? (medical or admin based) While not a requirement for this position, any related experience would be considered a bonus.
• AVAILABILITY: Weekends- Are you able to commit to a minimum of 2 weekend shifts per fortnight?
• Start Date and Induction Training Availability:

We are planning for a start date of Tuesday, June 3rd 2025. The induction training will take place from Tuesday to Friday, 08:00 AM to 4:00 PM (AEST), for a duration of three weeks.

Will you be fully available to attend the induction training from this start date?

• This role is offered on a casual basis due to the nature of our workflow. At this stage, we anticipate being able to offer approximately 15-30 hours per week. While we expect regular shifts to be available, hours may vary based on business needs and staff availability.

Please consider this carefully when deciding if a casual position is the right fit for you.

Are you comfortable with a casual agreement under these conditions?

• Have you previously been employed by Everlight Radiology?

If so, please provide details of your role and employment period.

Work Location: Hybrid remote in South Yarra VIC 3141

Application Deadline: 28/04/2025
Expected Start Date: 03/06/2025