Childcare Administrator Assistant (28-30 hours per week)

About Eastern OOSH

We are a private organisation focused on delivering high quality education and care at our outside of school hours care services in Sydney’s Eastern Suburbs. We are looking for a reliable childcare administrator to join our team with strong admin and customer service skills to look after the administration of the services.

Hours:

28-30 hours per week

Shift times between the hours of 10am and 6pm, Monday - Friday

Qualifications & experience

• Tertiary qualification, current WWCC and Police Check

• Knowledge of the Child Care Subsidy (CCS) and processes to assist families with payment of fees (desirable)

• Demonstrated administration, organisational and time management skills

• Ability to handle multiple tasks in an accurate and timely manner

• Attention to detail

• Strong Customer Service Skills over phone, email and in person

• Demonstrated numeracy, accuracy and attention to detail

• Proficient computer skills

• OWNA and MYOB experience (desirable)

• Excellent written and oral communication skills

• Effective relationship building and interpersonal skills with a customer orientated focus

Tasks & responsibilities

• Work within a team and report to the management team coordinators and Directors. 

• Provide accurate and timely information and customer service in a professional manner

• Develop positive relationships with staff, children, families and other stakeholders

• Responsible for a variety of processes including but not limited to, email management, processing direct debit fee charges in OWNA, processing payments, data entry, managing OWNA processes, reporting, processing funding applications, receipting, errands and recording and maintaining enrolment records

• Provide administrative support to a range of internal and external stakeholders, including filing, updating records, ordering resources, food and consumables supplies, archiving records, answering phone calls

• Set up administrative systems and procedures to ensure work is completed to a high standard

• Working with the Centre Directors to enrol new families including waitlist management, new family set up and maintaining a high level of utilisation

• Maintain and ensure confidentiality at all times when exchanging information with families and staff

• Manage and organise staff documents and do compliance checks to ensure records are up to date

• Assisting in the recruitment process, placing ads, following up on payroll documentation

• Processing/ assisting with payroll each week

• Management of Compliance records and completing compliance checklists to ensure the service is up to date

• Organising training and maintaining records of qualifications

• Assisting in organising staff events and catering

• Perform any other duties as requested by the Management team consistent with the position.

Benefits

• Management support and mentorship

• Supportive, positive and fun workplace

• Ongoing training

• Competitive salary 

• Room to grow, expanding organisation

• Give back policy, permitting a fully paid day each year to volunteer for an organisation of your choice

• Flexible hours