Claims Coordinator

About Us We are an independent Australian-owned company, operating nationally providing specialised end-to-end Building Inspection and Project Management Services to the insurance industry. Mk3 is a place for support and belonging to build lifelong connections. If you're looking for a chance to apply your customer service and administrative skills, this is it! Join our team as a Claims Coordinator and take charge of your own portfolio of Home and Contents Insurance claims. Be a part of a company that’s helping make a difference to the lives of our customers. Your new role. Coordinating and supporting initiatives relative to the evaluation, processing, and handling of insurance claims for the business in conjunction with their Assessor and the team’s needs.Develop and maintain a strong relationship with customers and clients. Act as a liaison between the business, our insurance client, claimants, policy holders and customers regarding the status and eligibility for coverage for all relevant claims.Reviews claims to make sure that invoicing requirements are met, update accounts as necessary, answer inquiries, and make recommendations for resolution in conjunction with Assessor.Manage database records.Ensure GICOP legislative requirements, SLA’s and client requirements are adhered to.Other administrative tasks as required. What’s in it for you? Central based office located in the heart of the trending Norwest Business Park with close access to the Norwest Metro and local shopping hub. Additional birthday leave, every year.Monthly company social events/office initiatives.Supportive management team that will help you gain the skills for your preferred career path.4 Weeks training program provided, along with ongoing PDS training.Gym on-site. What You Need Experience and knowledge of claims and how the Insurance industry works (advantageous) Experience in customer service or administration.High attention to detail is a must.Exceptional customer service skills.Willing to work collaboratively as a team and be willing to take initiative.Willingness to be flexible around hours during peak periods. We would love to hear from you, especially if you have experience in the insurance industry, or if you have any relevant claims experience. How To Apply Hit the ‘Apply Now’ button and attach your CV/Resume and Cover Letter or email your Resume to hr@mk3.com.au You must currently be in Australia and have eligible working rights. As a crucial part of our recruitment process, we require all suitable applicants to undergo background checks which include reference and criminal record checks.