Claims Management Officer

At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more

We are seeking enthusiastic individuals for an opportunity to join our Motor Claims Recovery or Motor Settlements teams in permanent full-time roles. The successful candidates will manage a portfolio of claims where you will be required to identify recovery and settlement opportunities, liaise with internal and external stakeholders, manage complex liability claims, have difficult conversations, make financial decisions whilst working in a collaborative and motivated team environment.

About the role:

• Multiple positions available
• Manage a diverse portfolio of either motor recoveries or settlements claims in a proactive and cost-effective manner, ensuring appropriate strategies are applied for the most effective outcome
• Make and/or defend indemnity and liability decisions in an accurate and timely manner
• Ensure a high standard of customer service is maintained for our internal and external stakeholders
• Ensure management of recoveries and settlements is in line with compliance and regulatory standards such as the General Insurance code of Practice, Insurance Contracts Act and Debt Recovery Guidelines
• Constructively manage negotiations with a view of achieving the best possible outcome across all claims
• Actively participate in coaching and training to upskill and build capability within your team
• Full Time, Monday – Friday, rotating shifts between 7:00AM – 7:00PM
• Flexible working arrangements supported between work from home and Eight Mile Plains office

About you:

• Strong people skills and a proven ability to work well within a team in a fast-paced environment
• Excellent written, verbal, and interpersonal communication skills (including managing emotionally charged situations)
• Previous experience with debt recovery or claims management in the Insurance industry is highly desirable or experience across the banking and finance sector
• Demonstrated ability to effectively manage priorities and drive own performance
• Strong negotiation and conflict resolution skills
• Ability to demonstrate flexibility and adaptability with a willingness to contribute to continuous improvement, skills development and change
• Excellent customer service abilities and advanced verbal, written and interpersonal communication skills
• Strong computer skills and the ability to pick up new computer systems

What we offer you:

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

• Financial benefits and discounts on a range of banking, assistance and insurance products
• Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
• A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
• Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP). 
• Invest in your development with in-house development programs and access to an extensive digital learning platform.

You can check out all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits

Ready to apply to do good stuff daily?

Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete video interviews, psychometric assessments and/or criminal history check as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team.

Questions? www.racq.com.au/about/careers/our-recruitment-process