Client Advisor

Maison Longchamp

Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation.

Joining Longchamp’s team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, and showcasing superior craftsmanship.

With a presence in over 25 countries and employing 3,500 individuals, “la Maison” is now looking for innovative, passionate and committed talent to continue its development in France and abroad in a demanding and caring working environment.

Join one of our 300 boutiques, where you'll be able to offer our customers quality products, while working in an environment that values versatility and stimulates personal development.

The Position

Our newly relocated and larger QVB Boutique is seeking a new Full Time Client Advisor. This is a fantastic opportunity showcase your skillset and work closely with the Boutique Manager to continue to grow the Store and the Longchamp Brand.

Alongside a Team of 9, you will support the Boutique in the achievement of Sales targets, engaging in Training, Clienteling and Operational activities.

The position will require working 5 days, including one weekend day.

About You:
You are an experienced retailer, enthusiastic, reliable, and passionate about fashion and retail. You will be responsible for providing:

• Strong Retailing and customer service skills

• Strong CRM skills

• Sound and open communication skills face to face, over email and telephone

• Engaging quality customer service and experience

• Support to the Manager, multi-tasking in the delivery of the store presentation, achievement of sales targets, and product knowledge

• Demonstrated success in meeting performance objectives (KPIs)

• Working positively in the team, but with the ability to work independently, and using your initiative to problem solve

• Expertise in using CRM and POS Systems

• All the attributes of a proactive, motivated, highly organised and results-driven individual.

The Longchamp Team are passionate about the Brand and are motivated to provide the highest levels of customer satisfaction and business excellence.

 Benefits 

• Monthly Commission scheme.

• Opportunities to learn on a daily basis and to develop in a meaningful profession that is as close as possible to the product.

• ERP: Product discounts, Paid Birthday Leave, EAP program & Parental Leave Benefits. *subject to policy. 

• The transmission of know-how linked to leather goods by our in-house guides: knowledge of materials, mastery of trade gestures and our tools.

• An in depth onboarding and training programme.

If you are passionate about luxury retail, people, and the above brand values resonate with you, we would like to welcome you to apply to become a part of the Longchamp family!

Please apply, including your CV and Cover Letter, attention the HR Manager.