Client Service Specialist

We are seeking a talented individual to join our EH&B – Operations team at Marsh. This role will be based in Sydney office. This is a hybrid role that has a requirement of working at least three days a week in the office.

In this role you will support Employee Health & Benefits colleagues and clients in all aspects of administration and technical support through accurate, efficient, and timely responses to insurance transaction queries across the insurance life cycle.

Working under the umbrella of operations you will help drive the standardisation of processes and procedures, including driving timely and accurate production/processing of complex documents/information. You will provide legally compliant work to clients/insurers and enter accurate information into all Marsh IT Applications, enabling the delivery of analytical statistics. You will assist in upskilling non client facing operations colleagues with additional product and client knowledge.

We will count on you to:

• Ensure timely and accurate processing of client/member transactions, including invoices, premium calculations, and policy documentation.
• Draft policy wordings, endorsements, and renewal reports while maintaining up-to-date records on all clients/members.
• Assist with client/member reporting, end-of-month reconciliations, and follow up on outstanding documentation.
• Suggest improvements to business processes and identify system enhancement opportunities for automation.
• Build and maintain effective working relationships with insurers, clients, and internal colleagues to support high levels of client satisfaction.

What you need to have:

• High School Certificate or equivalent.
• Ideally somene with right level of insurance experience (Group Life) and data management capabilities.
• Preferably with Tier 1 ANZIIF Broking License.
• At least 2-3 years of experience in a similar client service/operational role in an insurance or life-related field.

What makes you stand out:

• Excellent verbal and written communication skills.
• Strong administration and organizational skills, with proficiency in Microsoft Office Suite.
• Ability to work under pressure, manage time effectively, and meet deadlines.
• Motivated self-starter who can work autonomously and as part of a team.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About Marsh:

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.