Concierge & Community Lead

Location: Sydney, Grosvenor Place Sydney Salary: AUD Industry Standards

Concierge & Community Lead

Be part of a team delivering world-class customer experiences
✅ Monday–Friday hours – No weekends!
Sydney Circular Quay Precinct

Are you innovative and dynamic, passionate about delivering exceptional customer experiences? We are looking for a Concierge & Community Lead to join our team and support our clients at their flagship office tower in the heart of Sydney, Circular Quay.

ABOUT THE ROLE

As Concierge & Community Lead, you will be the welcoming face of the precinct, creating a warm and engaging environment for customers, tenants, and the wider building community. You will also play a key role in fostering the virtual community through the building app and contribute to the success of placemaking. Additionally, you will be a proud advocate for the First Contact brand, actively promoting events and activities throughout the commercial and retail precinct.

WHAT YOU’LL BE DOING

• Provide a warm welcome and assist visitors with information on amenities, services, events, and facilities.

• Deliver a personalised, high-calibre service, proactively identifying opportunities to enhance the customer experience.

• Oversee the Concierge service request portal, ensuring all guest service requests are handled efficiently.

• Facilitate & lead concierge services for customers, including umbrella loans, welcome gift check-outs, restaurant bookings, and support with the building app.

• Collaborate with the customer experience team to develop and deliver engaging events.

• Draft communications, social media content, and booking links to promote events.

• Curate and execute tailored activations and events that uniquely engage each location, focusing on wellness, surprise & delight, community, and signature experiences.

This role keeps you active and engaged, involving walking, standing, sitting, and manual handling throughout the day.

WHY JOIN FIRST CONTACT?

• Work-life balance – Monday to Friday shifts between 7 AM and 7 PM, with weekends and public holidays off.

• Competitive salary – We offer above-industry pay in recognition of your dedication and expertise.

• Rewards & recognition – Earn retail vouchers through our outstanding recognition program.

• Hassle-free wardrobe – We provide a corporate uniform and dry-cleaning service.

• Career growth – We invest in our people and offer pathways for career progression.

• Prestigious work environment – Work in some of Sydney’s most iconic and innovative commercial buildings.

WHO WE’RE LOOKING FOR

We welcome applications from candidates with experience in front-of-house, corporate, events, or hospitality environments. More importantly, we want to see that you are:

• A natural people-person who thrives on engaging with a diverse community.

• Interested in technology, digital innovation, and creative business.

• Passionate about building communities and delivering outstanding service.

• Committed to following through on requests and inquiries.

Applications close 9 May 2025.

If you’re ready to be part of an exciting and dynamic precinct, we’d love to hear from you!