Concierge Officer - Workplace Experience

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Concierge Officer - Workplace Experience is responsible for enhancing the workplace experience for employees, clients, and visitors across the clients' facilities. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment. The position plays a pivotal role in ensuring seamless access, exceptional service, and a welcoming atmosphere.

This is a fixed-term contract until end of June 2026.

Snapshot of the role:
Warmly welcome and assist guests with arrivals, departures, and office orientations.

Issue access cards to visitors while ensuring compliance with security protocols.

Engage visitors and employees in a professional and helpful manner.

Provide courteous escort services for VIP visitors to executive levels.

Demonstrate exceptional customer service skills and professionalism.

Serve as a central point of contact for campus information and wayfinding.

Support the transition to electronic Visitor Management Systems.

Monitor and maintain the lobby to ensure a clean and organized environment.

Assist in planning and executing experience activations in the workplace.

Collaborate on workplace initiatives and community engagement activities.

Proactively anticipate client needs and deliver creative solutions.

Coordinate across teams to prepare for meetings and events efficiently.

Create work orders for maintenance, safety, and security concerns.

Identify and escalate potential risks to ensure operational continuity.

Support the triage of service tickets through appropriate systems.

Perform various administrative tasks to ensure seamless service delivery.

What we are looking for:
We're seeking a dynamic and customer-focused professional to join our team. The ideal candidate will have a proven track record in delivering exceptional guest experiences, with a keen eye for detail and a proactive approach to problem-solving. If you thrive in a fast-paced environment and have a passion for creating memorable interactions, we want to hear from you!
3-5 years experience in customer service, security, hospitality, or workplace services

Excellent communication skills with fluency in English

Strong interpersonal skills and ability to engage with diverse stakeholders

Proficiency in Microsoft Office suite and visitor management systems

Flexible and positive attitude with ability to multitask and prioritize

Customer-centric mindset with attention to detail

First aid and CPR certification a plus!

Experience in corporate or multi-tenant building environments or Tertiary qualifications in hospitality, facilities management, or related fields are desirable

What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number ECREQ426328
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.