Concierge Security Officer - Richmond

About the Company

As one of Australia's leading security companies, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation's highest profile sites. To find out more visit our website at www.msssecurity.com.au

Culture

Our employees enjoy working with MSS because we:

• Have a high people and culture focus;
• Offer extensive development and progression opportunities;
• Provide stability and certainty in a role;
• Work collaboratively together and are high achievement focused;
• And because we know how to have fun whilst getting the job done.

About the Role

We are looking for Concierge Security Officers to join our team at the Homes Victoria site in Richmond. This role involves providing outstanding customer service to visitors and other personnel, while maintaining a visible and professional security presence. You will be the first point of contact, ensuring a consistently high standard of professionalism.

Duties include but are not limited to:​

• Greet all visitors and ensure they sign in via the intercom and foyer register, while monitoring for tailgating and verifying identities as needed.
• Accurately report and document any incidents, liaising with emergency services when necessary and prioritising the safety of staff and bystanders in high-risk situations.
• Remain alert and aware of everyone entering the premises, engaging proactively with visitors to support both safety and customer experience.
• Maintain a secure foyer by ensuring controlled access to the building at all times.
• Educate tenants on proper swipe card use and report any misuse.
• Deliver excellent customer service with a calm, professional, and approachable demeanour, balancing the enforcement of security protocols with a friendly attitude.

Skills & Experience

• Full Australian working rights
• Certificate II in Security Operations
• Valid Security Licence and First Aid and CPR
• Working with children check (or willing to apply for one)
• Drivers License
• Strong understanding of security protocols and procedures.
• Excellent observational and surveillance skills.
• Ability to operate security equipment and systems.
• Good communication skills and the ability to report incidents clearly and accurately.
• Physical stamina and the ability to stand or walk for extended periods.

How to apply

MSS Security is an Equal Opportunity Employer. We value the unique backgrounds, experiences and contributions of each person and encourage and celebrate diversity. We are proud to be certified by the Workplace Gender Equality Agency, a partner and supporter of Veterans employment and honoured to have an endorsed REFLECT Reconciliation Action Plan.

Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your cover letter and CV.

To give yourself the best opportunity to progress your application, please outline in your cover letter how your skills and experience meet the role requirements.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.