Concierge - Westfield Mt Gravatt

Job no: 498271
Work type: Casual
Location: Brisbane
Categories: Customer Service

Your Opportunity

Are you passionate about delivering exceptional customer experiences and going the extra mile to help others?
At Westfield Mt Gravatt, we’re seeking a Concierge Attendant who is dedicated to providing outstanding service and enhancing every customer’s visit.

As the friendly face of our centre, you’ll play a key role in creating memorable moments that leave a lasting impression and keep customers coming back.

Day-to-day you will be responsible for:

• Delivering exceptional service to customers and retailers.
• Processing sales of Westfield Gift Cards and other available services.
• Welcoming customers at the concierge desk, engaging with them to understand their needs.
• Providing clear directions and recommendations to help customers navigate the centre.
• Managing administrative tasks such as lost property and online inquiries.

This role is a casual position working across a dynamic 7-day rotating roster, including weekends and public holidays.

What Sets You Apart

We are looking for an energetic and customer-focused individual who thrives on providing exceptional service and creating positive experiences.

• Friendly and approachable with a positive attitude and the ability to provide helpful and efficient customer service.
• Ability to actively listen, think on your feet and resolve customer issues.
• Strong problem-solving skills and the ability to work both independently and as part of a team.
• Experience in customer-facing roles, such as hotel, retail, or guest services.
• Availability to work flexibly across a 7-day roster, including weekends and public holidays.

About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.

For more information or if you have any questions, please email scentregroupcareers@scentregroup.com

Applications close: 4th May 2025 (unless filled prior).