Conference & Events Manager

Title: Conference & Events Operations Manager 

Position Overview: The Conference & Events Operations Manager is responsible for all aspects of the day to day running of conferencing and/or events venue(s), ensuring excellence in all aspects of service and operations whilst exceeding all internal and external guest requirements.  They strive to improve rapport with existing clients and assist in creating new function business. 

Our Vision is to be the most highly regarded hospitality, leisure and entertainment company outperforming our markets by being better than yesterday, every day.  

Our Purpose is to make the day better for ourselves, each other, our group, our customers and communities. We do this by living our values of empowerment, possibilities and community.  We achieve our Vision and Purpose by delivering on our goals and values. 

Our Goals 

• Grow revenue ahead of market  
• Maximise asset performance 
• Business transformation 

Our Values  

• Empowerment: Step up and be accountable 
• Possibilities: Always evolve and improve 
• Community: Strong teams, better together 

Key Roles & Responsibilities 

• Take direction from the Food & Beverage Manager and/or Director of Food & Beverage as well as maintaining a proactive approach. 
• Direct, supervise and coordinate operational activities of all functions within the hotel to ensure the smooth and efficient running of all functions within the hotel. 
• Guarantee the running of the department in accordance to venue and hotel policies, procedures, guidelines and manuals to ensure compliance, safety and profitability. 
• Ensure accurate statistical records and reporting are kept and maintained. 
• Control departmental expenses within set targets. 
• Cultivate a sales culture maximising up-selling and on-selling techniques. 
• Ensure effective communication within the department to guarantee flawless operation. 
• Ensure effective organisational communication with other departments in preparation and follow up of events in the function venue(s). 
• Ensure that stock levels in outlets are satisfactory, to ensure that all functions run smoothly and have relevant supplies. 
• Establish and maintain minimum standards for back of house areas with an emphasis on functionality and cleanliness. 
• Conduct site inspections where necessary. 
• Ensure that all charges are correctly posted to the relevant account for any specific function. 
• Manage the hotel assets to protect their long-term investment value. 
• Actively look for and optimise opportunities to improve the business. 
• Ensure all team members within the venue are adequately trained to assist across all venues on a daily basis. 
• Have full working knowledge of the venue’s computer/IT systems. 
• Direct, supervise and assist colleagues to ensure a high level of productivity and service standard within the department at all times.   
• Support and actively cultivate an environment of positive service within the department to ultimately achieve a level of service quality that consistently meets and exceeds the expectations of guests and team members. 
• Take effective action to resolve any foreseen problems to prevent complaints. 
• Warrant an effective system of quality control by utilising shift checklists, revision of procedures and implementation of standards. 
• Actively stay up to date with venue, hotel, EVENT and/or area information, objectives, policies and procedures.  Ensure to communicate any and all of these updates or changes to the team. 
• Ensure all incidents, injuries and hazards are reported, reviewed and preventative/corrective measures are taken. 
• Promote EVENT properties to guests wherever possible. 
• Be a brand ambassador for the venue, hotel and Event Hospitality & Entertainment. 
• Give assistance and support to other departments and/or colleagues when needed.  
• Attend and participate in all scheduled meetings, training and development programmes. 

Behaviours & Attributes

• Customer focused, providing efficient, friendly and professional service to all guests. 
• Work together with trust and treat all guests and colleagues from all cultural groups with respect.