Permanent OpportunitySydney CBD based
Permanent Opportunity: Contact Centre Advisor at Ubank
About Us
Ubank is a multi-award-winning digital bank on a mission to help young Australians thrive financially. When you join Ubank, you become part of our Ucrew—a dynamic team where collaboration and innovation are at the heart of everything we do. Together, we’re reshaping the way the next generation manages money, ensuring every contribution shapes our shared success and future.
Your Impact
As a Contact Centre Advisor, you'll deliver exceptional service to customers via phone, email, or messaging. Your role is central to ensuring a seamless customer experience by understanding and resolving queries as they navigate their finances. If you are passionate about helping people, thrive in a team environment, and constantly seek to improve, then Ubank is the place for you!
What We’re Looking For
A customer-first mindset and strong communication skills (verbal and written).Attention to detail with a focus on getting it right the first time.A collaborative spirit, enjoying teamwork and supporting others.Time management skills and the ability to work effectively in a fast-paced environment.Commitment to embodying Ubank’s core values in all interactions.
Key Responsibilities
Deliver quality service that meets compliance standards, adhering to banking regulations and company policies.Balance exceptional customer satisfaction with productivity goals.Collaborate with peers and your Team Leader to identify ways to enhance your role and improve the customer experience.Resolve customer complaints promptly and effectively.Demonstrate professionalism and integrity in all customer and colleague interactions.
Your Experience
Proven experience in a customer service environment.Demonstrated ability to work collaboratively within a team.A growth mindset and eagerness to learn.1-2 years of customer service experience preferred.High school diploma required, with a Bachelor’s degree in a related field preferred.
Why Ubank?
Hybrid working model: 3 days in our Sydney CBD office, conveniently located above Wynyard station.A positive, collaborative, and innovative workplace culture.Opportunities for personal and professional growth.Additional benefits to support your success and well-being.
Our Values
Delight the Customer: We put our customers’ success first.Agile and Brave: We embrace innovation through constant collaboration.Value Each Other: Respecting individuality while working toward shared goals.Frank and Authentic: A high-performing team that values open and honest communication.Show Up: Positivity, passion, and fun fuel our commitment to changing the game of banking.
Ready to Join Us?
Our recruitment team is excited to connect with you! Apply now with your CV, and let’s explore this fantastic opportunity together.
This is a permanent role based in Sydney. Applicants must hold Australian or New Zealand citizenship or permanent residency.
Ubank is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. Please let us know your pronouns when you apply.
We acknowledge the Gadigal people of the Eora nation as the Traditional Custodians of the land we operate on.