Contact Centre Agent

Join Our National Contact Centre Team at I-MED Radiology!

Role: Contact Centre Representative
Location: Mount Waverley, VIC
Rate: $29.85/hour + Super
Hours: Full-Time, 38 hours per week, Mon-Fri
Operating Hours: 8am - 7pm AEST / 8am - 8pm AEDT
Start Date: Monday, 26th May 2025

This role is based in our Mount Waverley office. Hybrid/work-from-home options are available after 3 months' tenure, except for late shifts, which are fully remote as described below.

Save the Date!
Join us for our In-Person Assessment Centre on Wednesday, 30th April at our Mount Waverley HQ!

Ready to make a difference?
Become the first point of contact for patients at I-MED Radiology in our National Contact Centre. Help guide them through their healthcare journey with care, compassion, and support.

What We Offer:

Supported Induction:
Kick off your journey with 6 weeks of comprehensive training with ongoing support during your first 4 months:

• 2 weeks in the classroom

• 4 weeks in a hands-on "nesting" period, with expert trainers and coaches by your side

• E-Learning cross-skilling to set you up for success as a National Contact Centre Agent

Work Remotely for Late Shifts:
Late shifts (10am-6pm or 11am-7pm AEST / 12pm-8pm AEDT) are fully remote, allowing you to work from the comfort of your home.
To support this, you'll need:

• A quiet, ergonomic home setup

• Dual screens and a reliable high-speed internet connection

• A computer or laptop

Hybrid Working Options:
Daytime shifts (8am-5:30pm) are initially worked from the office, with the option to transition to a hybrid model after 3 months.

Perks of Our Mount Waverley Location:

• Free on-site parking for your convenience

• Modern, spacious office with comfortable break-out areas

• Easy access to public transport options

• On-site cafe and nearby dining options for your coffee and lunch breaks

Ongoing Support:

• Weekly check-ins with your leader

• Dedicated online support chats

• Regular team engagement activities to keep you connected

Career Growth Opportunities:
Enjoy clear career pathways and the chance to grow within a dynamic team.

Engaging Culture & Perks:

• Monthly office events filled with fun and team bonding

• Reward & Recognition program and access to salary packaging & benefits programs

Who You Are:

• A Great Communicator: You love helping others and making a positive impact.

• Empathetic: You connect with people and understand their needs.

• Cool Under Pressure: You thrive in a fast-paced environment.

• Detail-Oriented: You take pride in accuracy and meeting Quality & Service KPIs.

• Eager to Learn: No call centre experience? No problem! Your enthusiasm is what counts.

About Us:

At I-MED Radiology, we're a team of 4,000+ professionals making a difference across Australia. With over 250 clinics and millions of patient procedures annually, we're dedicated to providing exceptional care.

Ready to join us? Apply now and start your meaningful career journey!

Learn more about us at i-med.com.au
Follow us on LinkedIn

Important Information:

• We welcome applications from candidates with Australian or New Zealand citizenship or permanent residency.