Contact Centre Agent

About Us

Jones Radiology is a doctor-owned and operated practice, proudly celebrating 100 years of providing exceptional diagnostic and interventional radiology services across South Australia and Alice Springs. With 30 clinics and a team of over 705 professionals, we lead in quality, technology and innovation.

About the Role

Based in our Central Contact Centre in Adelaide’s CBD, this full-time permanent role offers a fast-paced and rewarding environment where every interaction makes a difference. You will work rotating shifts between 7:30 am and 6:00 pm, Monday to Friday, with a once-a-month Saturday shift (8:00 am – 5:00 pm) that comes with applicable overtime rates. To set you up for success, you will complete a four-week training program, equipping you with the knowledge and skills to schedule medical imaging appointments and provide an exceptional patient experience. If you’re customer-focused, thrive in a team and love making a difference, we encourage you to apply!

About You

• Passionate about customer service with strong active listening and problem-solving skills.

• Previous experience in customer service or a call centre is highly regarded, but not essential.

• Comfortable working across multiple systems and navigating different programs simultaneously.

• Proactive, eager to learn and willing to take initiative.

• Strong communication and interpersonal skills to engage with a diverse range of people.

• Ability to work independently and collaboratively in a team environment.

• High attention to detail and a commitment to delivering quality service.

Key Responsibilities

• Provide a welcoming and professional experience for all inbound callers.

• Assist patients and referrers by efficiently scheduling a variety of medical imaging appointments.

• Handle enquiries with care, professionalism and a patient-first approach.

• Ensure every interaction contributes to an outstanding patient and referrer experience.

• Build and maintain strong working relationships with patients, referrers, colleagues, and managers.

Why You'll Enjoy Working Here

• Competitive remuneration package with flexible work options.
• Generous parental leave provisions and phased return-to-work options.
• Novated vehicle leasing for a tax-effective car financing option.
• Annual uniform top ups to ensure you are always work ready.
• Opportunities for career advancement and ongoing professional development.
• Access to wellness programs, fitness facilities and confidential counselling services.
• Practice wide events including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations.

For more details about this opportunity, please email HR@jonesradiology.com.au.

Explore more opportunities at www.jonesradiology.com.au/careers and connect with us on LinkedIn!