Customer & Experience Coordinator

We are excited to offer Permanent Part Time positions for a Level 3 Customer & Experience Coordinator role in our Accommodation & supported living program.

New Horizons is a great place to work and grow. Our people don’t just work with us because they have the skills and experience to do the job. To work with us you have a positive, authentic, inclusive personality which you bring to work with you every day.
This role will be in our Clareville home based in North Ryde. The hours of work vary from Monday to Sunday on a rotating roster 

These positions support the delivery of Accommodation & supported living in the Disability space.
The Day to Day
Providing support to Participants with high complex needs, living with disabilities, to improve their independence by assisting with living skills, transport, social activities, medication administration, personal care, manual handling, as well as other supports as required.
Keeping customer records up to date using online systems.
Developing and maintaining professional relationships with people, families, caregivers and key stakeholders.
Complete risk assessments, support plans and other required documents in a timely manner.
You are
Punctual, Friendly, Outgoing, Non-Judgmental, Flexible, Persistent, Empathetic, Practical, Balanced, Compassionate, warm.
Invested in provided the highest quality in disability services to the community.
Competent in working with people with a disability.

What you need to have
Appropriate certificate level qualification in Disability or Community Services, OR equivalent relevant experience in the human services industry.
Experience in the mental health and community sector, with strong knowledge of services, block funded Mental health programs, NDIS and Understanding of Person-Centered Practices.
Valid NSW Drivers C class licence, with ability to drive vehicles in licence class.
Basic skills in Microsoft Office, other common systems.
Passion, Respect & Integrity.

Benefits may include
Salary packaging of up to $15,900+ in tax free pay, plus entertainment card to package an additional $2,650
Fitness Passport
Access to flexible work arrangements and purchased annual leave program with a bonus week of annual leave if worked 10 weekends in a calendar year.
Reward program that recognises your achievements
Utilise our Employee Assistance Program providing counselling services
Support in growing your career through mentoring and professional development opportunities
How to Apply
If you can see yourself in this rewarding role, please apply via the link now – our application process is mobile friendly. 
Please note that as part of our employment checks, we will request a Current police check, a NSW Working with Children Check (WWCC) and an NDIS Worker Screening Check.
To help make the process speedy we encourage you to have/apply for the checks upon application as there can be some delays in obtaining these checks through the relevant services.
New Horizons values and celebrates diversity and encourages applications from all people. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life.  Our workforce proudly reflects the local communities we connect with and support.

New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.