Customer Experience Officer

Customer Experience Officer

Be passionate. Be progressive. Hawkesbury City Council.

• Part Time / 24 hours per week+ Great Team Culture
• $36.09 per hour + 11.5% Super
• Fitness Passport + On-Site Parking

Hawkesbury City Council is the largest local government area in metropolitan NSW covering 2,800 square kilometres, incorporating both urban and rural communities. We are committed to working together to deliver outcomes for the community through innovation and best practice.

Hawkesbury City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

The Role

Reporting to the Coordinator, Customer Experience and based in Windsor, this fast-paced position is located within the Customer Service Centre, where the team manages a high volume of internal and external enquiries across telephone, email, and face-to-face channels, while maintaining a strong commitment to delivering an excellent customer experience to all stakeholders.

This successful candidate will work Wednesday, Thursday and Friday each week from 8.30am – 5.00pm.

About You

You are a highly motivated individual who has excellent interpersonal skills. You are results orientated and have a flexible approach to problem solving. You will be adept at building and maintaining collaborative relationships and will have a demonstrated background in a Customer Service Centre environment.

Essential Criteria

• Previous Customer Service Call Centre experience
• Touch typing data entry experience
• Demonstrated administration skills using MS Office applications
• Previous experience cashiering, including end of day reconciliations
• Ability to understand and interpret maps and plans
• Demonstrated history of effective and efficient management of customer complaints
• Demonstrated competence interacting and working with stakeholders at all levels to deliver outcomes
• You will be available to work Wednesday, Thursday and Friday each week from 8.30am – 5.00pm
• Working with Children Check (WWCC)

The Rewards

There are many benefits to working at Hawkesbury Council, including:

• Great working environment
• Paid Parental Leave
• Tertiary Education Assistance
• Health and Wellbeing Program
• Long Service Leave after 5 years
• Training and Development Opportunities
• Employee Reward and Recognition program
• Fitness Passport or Corporate Rate Gym Membership - Oasis Leisure Centre
• Social Club - BBQs, Christmas parties, raffles and activities
• Employee Assistance Program for employees and their family

To Apply

Applications close Sunday, 25 May 2025

Please allow 4 weeks from the closing date for processing of your application.

Applicants who do not address the selection criteria may not be considered for this position.

Please note that the canvassing of Councillors in relation to these matters will automatically disqualify the applicant from this process.