Customer Operations Manager

Could this be one of those rare moments to do the best work of your career? At Tabcorp, our story continues to evolve every day. It’s an exciting moment in our history - a new era of Tabcorp. We’re raising the game by creating the most engaging betting and entertainment experiences, and to lead in integrity. We’re here to create excitement everywhere - through our incredible people, unrivalled experiences and strong relationships. We’re bringing industry leading products and services to our customers and breaking into new horizons. Game to join us? About the Role As the Customer Operations Manager, you’ll lead a team of field technicians responsible for delivering professional, customer-centric technical support that meets our contractual service level agreements. You’ll inspire your team to deliver consistent, efficient, and high-quality service, while also driving commercial outcomes. What You’ll Be Doing Leading and developing a skilled, motivated, and customer-focused technical support teamCoaching team members and driving performance through strategic KPIsStreamlining processes and leveraging technology for smarter work practicesEnsuring alignment with other Technical Services teams for optimal service deliveryChampioning workplace safety and ensuring regulatory compliance across all gaming jurisdictionsRolling out new initiatives to boost team efficiency and customer satisfactionBuilding strong internal relationships within the Customer Operations team and broader Technical Services function What We’re Looking For Proven leadership experience in a technical or service delivery environmentExceptional people management and coaching skillsA strong customer-first mindsetAbility to drive operational excellence and continuous improvementKnowledge of compliance and safety standards, ideally within the gaming or technology sectorsA proactive, solutions-focused approach What You’ll Bring Proven leadership experience in fast-paced service delivery environmentsA track record of inspiring teams and driving resultsExcellent interpersonal, communication, and influencing skillsHigh energy and adaptability in a dynamic, client-focused environmentStrong multi-tasking and time management skills with a results-oriented mindsetUnderstanding of compliance and regulatory frameworks (ideally in gaming or similar industries)Creative problem-solving and an innovative approach to challenges About Tabcorp We’re Australia’s leading gambling entertainment company. Together, we build on our 100+ year heritage by delivering Excitement with Integrity, every day. Each one of us is here to put our customers at the heart of everything we do by creating moments that engage, surprise and thrill. Our 3,000+ strong team is as diverse as Australia itself. Our people drive homegrown world-classbrands;TAB, Sky Racing and MAX. As an ASX listed company, we’re proud to shape our industry for the better. Because together, anything’s possible. Tabcorp is committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance or adjustments to fully participate in the application process, please contact tabcorprecruitment@tabcorp.com.au.