Customer Relations Representative (Melbourne, Australia)

ABOUT JUSTCO

JustCo is Asia Pacific's leading provider of flexible workspaces for businesses of all sizes seeking flexible work solutions.

Founded in 2011 and headquartered in Singapore, JustCo leads Singapore's coworking scene with the largest network, offering close to 50 coworking centres across eight gateway cities in the region.

JustCo empowers flexible work across our network of high-quality coworking centres in prime locations, seamlessly integrated with technology to enable our members to work from any of our premises. Beyond flexible workspace solutions, we also strive to be the place that works for all individuals and businesses, revolutionising how people work by providing a platform that fosters growth, connections, collaborations and opportunities for our ever-growing JustCo community and beyond.
 

In this role, you will be responsible for:

• Be the face of JustCo Greet members, visitors, and guests while managing entry access and conducting centre tours.

• Handle queries about our products, services, and offerings across multiple channels (front desk, email, phone).

• Facilitate smooth move-in and move-out experiences for members, ensuring their workspace setup is seamless.

• Oversee daily centre operations, including cleanliness, maintenance, and managing shared spaces like pantries and meeting rooms.

• Support administrative tasks such as front desk duties, courier services, invoicing, and payment processing.

• Participate in community events and initiatives that foster a dynamic and engaging work environment.

Pre-requisites for this role include:

• Minimum 1 year of experience in customer service, ideally within the serviced office or hospitality sector.

• Strong communication skills in English and the local language.

• Friendly, energetic, and service-oriented with a passion for building communities.

• Proficiency in MS Office with a keen eye for detail.

• A team player who thrives in a fast-paced environment.

We will review your application and will contact you within two weeks if you are shortlisted for an interview.

At JustCo, we believe that working does not have to be a dull and lifeless endeavor! A career with JustCo presents unlimited opportunities for career and personal growth for every individual. Join us in this exciting time where we revolutionize the future of work!