Customer Service Advisor

Directorate Corporate & Community
Section Digital, Information & Customer
Team Customer Service
Employment Status Permanent, Part-time
Employment Arrangement 18 hours per week, working Monday and Friday each week.

Salary Range Commencing from $34,014.24 pro rata salary (Grade 8, Step 1) plus 11.5% Superannuation. The successful candidate will have access to step increases based on competency assessment and tenure within the position.

Council Overview

Strathfield Council is a medium sized Council located in Sydney’s Inner West. The area of the Council comprises approximately 14 square kilometres and has an estimated population of 46,000 residents, which is growing at 2.5-3% annually. Based on NSW Government projections, the population will increase to over 80,000 by 2036.

About the Role

This part time Customer Service Advisor position provides high quality customer service, both face to face and on the telephone, on a daily basis to meet customer needs. Acting as the initial point of contact in welcoming customers, responding to enquiries/complaints and in gathering and providing relevant information

About You

The successful candidate will have the following:

• Experience in customer service, call centre or reception experience.
• Highly developed: oral and interpersonal communication skills, negotiation, and conflict resolution.
• Strong interpersonal skills including verbal and written communication skills.
• A proven ability to manage challenging customer behaviour, problem solve and resolve complaints.
• Excellent office administration skills such as organisational and time management, high computer skills and ability to learn/adapt to new programs and applications.
• Corporate Records Management understanding.
• Demonstrates proficiency with a wide range of computer software and hardware, adapting quickly to new technologies. Able to troubleshoot and manage digital tools.
• Knowledge of or experience in local government (Desirable).
• Experience in CM10 and Authority will be highly regarded (Desirable).
• Experience in working at Council issuing parking permits (Desirable).
• Formal training in customer service delivery and/or administration (Desirable).
• Justice of the Peace (Desirable).

Position Description

To review this position description for this role, please click here.

Staff Benefits

To see the staff benefits available, please click here.

To Apply

Applicants can apply through our online application process:

1. Please fill out your details below, review and answer our designated questions.

2. On the next page attach any required documentation before concluding your application.

Please have the following documentation (preferably in PDF format) ready to upload prior to commencing your application

• Cover letter
• Up to date CV/Resume

If you have any questions about the role, please contact Rhema Issa via email rhema.issa@strathfield.nsw.gov.au

Applications Close at 11:59pm, Thursday 1 May 2025

Strathfield Council is an EEO employer. We encourage applications from everyone regardless of gender, age, ethnicity, cultural background, faith, disability, or gender identity. We encourage applications from people from diverse groups, including, but not limited to Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, young people, older workers, people with disabilities, LGBTIQA+ and other minority groups.