CUSTOMER SERVICE ASSISTANT (EMAIL, PHONE, SOCIAL MEDIA & SHOWROOM)

By Amica is a fast growing online women’s fashion boutique. Started in 2016 by fashion designer Dee Tran. Dee’s vision for the brand is to be body and age inclusive. The brand aims to bring women together and help them feel confident in their body, no matter what age. 

Join the family

The Customer Service Assistant reports directly to our Brand Manager and is pivotal in maintaining our key customer value proposition as ‘Your Friend in Fashion’. You will be responsible for ensuring our customers are given informed, impeccable and prompt responses when they reach out to us on our email, phone, social platforms or when they attend our face to face showroom sessions.

The role is based in our head office in Fairfield and an in-office role.

How you will contribute:

• Respond and provide support to our community and customers via email, phone and social media platforms (Facebook Page, Facebook Group, Instagram)

• Work to resolve all customer disputes on all platforms

• Manage and assist customers face to face in our retail showroom sessions

• Seek opportunities to build long lasting impressions and make genuine sales through uplifting women of all ages, bodies and backgrounds

• Provide feedback to our in-house design team on the customer trends you identify

• From time to time appear in our social media content and show our customers who is behind the brand

• Assisting small team in any other tasks required such as general office administration, returns, one off incidents

To be successful in this role:

• Minimum one year in fashion retail experience with online/office customer service experience in a fashion environment desirable

• Reliable and consistent work ethic

• An interest in fashion and styling

• Ability to interact with a diverse range of people

• Ability to come across bubbly and personable in written and verbal communication

• Confident with navigating multiple systems at once

• Ability to work in a face-paced environment autonomously and as part of a small growing team 

• Willingness to learn and develop from senior team members and grow with business

What’s in it for you?

• Be a part of a growing company with an opportunity to make an impact and grow your career

• Generous discounts on full price clothing

• Quarterly team outings

• Regular office social drinks

Ready to make an impact and grow with us? Apply today to become our Customer Service Assistant and be the voice that elevates our customers' online shopping experience!

To apply hit ‘quick apply’, send your resume and cover letter to us telling us why you want to join the team and what makes you a standout candidate for the role. Video cover letters are welcome! 

If you would like to speak to someone about the role email *****@byamica.com. Applications close 30th April 2025.