Customer Service Consultant

• Full-time opportunities available
• Great company culture with amazing benefits on offer
• Join a national organisation with dealerships across VIC, NSW, QLD

Join Penfold Motor Group, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 330 dedicated employees across multiple locations in Victoria, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.

We are recruiting for a Customer Service Consultant to join our Business Development Centre on a full time basis. This position will be based in our Burwood dealership.

Contact Centre: The voice of the business - managing inbound & outbound calls, sales enquiries, internet leads, emails, live chat, customer retention, customer service. Currently a Multi-channel contact centre soon to undergo a digital transformation to Omni-channel.

By joining Penfold Motor Group you will experience a positive culture driven by supportive teammates and management.

What the role entails:

• Interacting with a high volume of customers
• Performing switchboard and reception-based phone functions
• Providing an exceptional level of customer experience
• Various ad-hoc administration-based functions
• Working towards KPIs and other performance outcomes
• Participating in training and other learning and development opportunities

What are we looking for?

• Self-motivated
• Determined to exceed customer expectations
• The ability to work in a fast-paced environment
• Ability to work autonomously whilst meeting targets and deadlines
• Growth mindset
• Exceptional work ethics
• A desire to present yourself in a corporate fashion

Benefits:

• Embrace development and mentoring from your team, fostering personal and professional growth!
• Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being
• Exclusive discounts on vehicles, parts and servicing
• Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
• Lifestyle discounts, including Gym memberships and retail discounts
• Paid parental leave to support you and your family

If you live and breathe customer service APPLY NOW with our online application form.