Customer Service Manager

Baby Bunting is Australia's largest nursery specialty retailer, but we're much more than that. We're a growing community dedicated to supporting parents through every step of their journey. Our purpose? To share in the joy and provide support through the challenges of raising little ones by empowering parents to make the best choices for their families.

🚀 Step Into Leadership: Become a Customer Service Manager at Baby Bunting! 🍼

Are you passionate about creating exceptional customer experiences and inspiring a high-performing team? We’re looking for a Customer Service Manager to help deliver personalised, impactful service and drive a positive team culture.

📍 Location: Belmont – Our newest Baby Bunting Store, located in a prime spot, close to public-transport, with free on-site parking & lot’s of great food options for when you ‘forget’ your lunch!

📅 Employment Type: We’re open to both Full-time or Part-time (3 to 4 days a week)

🕒 Roster: Tuesday to Saturday (Full Time) or Tuesday, Thursday & Saturday (Part-time), must be available until 5.45pm on Saturday’s and 7.15pm on Thursday’s.

💼 About the Role

As a Customer Service Manager you'll work closely with our store management team to develop your leadership skills while helping to run the day-to-day operations of our dynamic store environment. This role is your stepping stone into a rewarding career in retail leadership, with unlimited growth potential!

Here’s what you’ll be doing:

• 🛍 Guiding and supporting our team to connect with customers, educate them on our products, and build genuine, lasting relationships.
• ✨ Keeping the store looking its best by ensuring visual merchandising and promotional displays are on point.
• ✅ Promoting a culture of safety by upholding OH&S standards at all times.
• 📊 Managing key performance indicators including Safety, Sales, Loyalty, and Net Promoter Score (NPS).

👀 We’re Looking For Someone Who:

• A strong background in customer service, ideally in a retail or hospitality environment.
• A proven track record of meeting and exceeding sales targets and KPIs.
• Natural leadership qualities – you motivate and inspire others with ease.
• Confidence in fast-paced environments and the ability to juggle multiple priorities.
• Clear, effective communication and a flair for engaging with both customers and team members.

🎁 The Perks & Benefits

• 🌱 Training pathways to support your growth and career development.
• 🛍 Amazing team discounts
• 👶 Paid parental leave to support you and your family.
• 💬 Employee Assistance Program for your wellbeing.
• 💸 Competitive salary plus performance-based incentives.
• 🎯 A supportive, friendly team culture that celebrates wins and supports your goals.

Please note:

• Every employer in Australia has the obligation to ensure that employees have the relevant working rights. All successful applicants will need to undergo a Right to Work check.

• Due to the intimate and personal nature of our work, successful applicants will also need to undergo a National Police Criminal History check.