Customer Service Manager Area Manager

Join a Trusted Leader in Commercial Cleaning Since 1969

Associated Cleaning Services (ACS) is a proudly Australian-owned business with over 55 years of excellence in the commercial cleaning industry. With a proven track record across health, education, retail, government, and corporate sectors, ACS is known for our commitment to quality, safety, sustainability, and ethical operations

We’re seeking an experienced and passionate Customer Service Manager/Area Manager to join our Brisbane team. This is a field-based role ideal for someone who thrives in a fast-paced environment, is highly client-focused, and enjoys working on the ground with frontline teams.

About the Role

As our Customer Service Manager/Area Manager, you will manage a portfolio of sites across Queensland, ensuring operational excellence and high client satisfaction. You’ll be the key liaison between ACS and our valued clients, while leading and supporting our on-site cleaning teams.

This is a dynamic, mobile role involving regular travel between sites and active involvement in daily operations.

Key Responsibilities

• Act as the first point of contact for client enquiries, escalations, and support needs—responding promptly and professionally.

• Build and maintain strong client relationships, with regular site visits and feedback sessions.

• Lead and support cleaning teams, including mentoring, scheduling, training, and performance management.

• Coordinate labour, resources, and rosters to ensure contracts are serviced to the highest standard.

• Oversee service mobilisation and smooth transition of new contracts.

• Conduct regular site audits, toolbox talks, and WHS checks to ensure safety and compliance.

• Manage consumables, supply orders, and procurement coordination with suppliers.

• Ensure accurate documentation of site performance, incident reports, and client communications.

• Support staff inductions and ongoing training to uphold ACS’s quality and compliance standards.

• Provide regular operational reports to senior leadership and contribute to continuous improvement initiatives.

• Monitor and manage cleaning teams to ensure all service standards and compliance requirements are consistently achieved

• Respond promptly to general enquiries and resolve operational issues raised by clients and cleaning teams.

• Manage day-to-day operational activities, ensuring seamless service delivery across all assigned sites

• Provide clear guidance and support to contractors, clients, and cleaning teams to maintain high-quality outcomes

 What You’ll Bring

• Minimum 2 years’ experience in customer service, site operations, or contract coordination—ideally in cleaning, FM or similar sectors

• Strong leadership skills with the ability to influence, guide, and motivate dispersed teams

• Excellent interpersonal and client engagement skills

• Sound knowledge of WHS standards, risk management, and compliance processes

• Strong organisational, multitasking, and problem-solving abilities

• Tech-savvy, with proficiency in MS Office; experience with Salesforce and SafetyCulture (iAuditor) highly regarded

• Certificate III in Cleaning Operations or equivalent industry experience (preferred)

• Valid Driver’s Licence and reliable vehicle for site visits

Requirements

• Flexibility for occasional night work; ability to manage your own schedule based on operational needs

• Proven experience in staff training, WHS compliance, and quality assurance

• Valid Blue Card (or willingness to obtain)

• Close working relationship with, and reporting to, the National Operations Manager

Why Work with ACS?

• Proudly QLD-based business with head office in Newstead and 400+ active client sites across Australia

• Industry leader in compliance, sustainability, ethical sourcing and WHS

• Collaborative and values-driven team with strong leadership and development pathways

• Access to a 24/7 customer care centre, national operations support and real-time QA systems

• Be part of a business committed to diversity, equal opportunity and environmental responsibility

• Modern working environment with flexibility between office, field, and remote work.