Customer Service Officer / Deckhand

RiverCity Ferries - a subsidiary of Kelsian Group Limited is looking for bright and energetic individuals with a strong work ethic and an enthusiastic attitude to join their team!

About RiverCity Ferries

RiverCity Ferries is the proud operator of the iconic CityCats, CityHopper and Cross River Ferry networks on behalf of the Brisbane City Council.

RiverCity Ferries is part of Kelsian Group Limited, Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London and Singapore.  

About the Role

Download the information kit for complete details of the role requirements.  You will be dual trained as a customer service officer/deckhand.  Once you have read the information kit and feel this role is for you, please follow the instructions provided.

About You

• You will possess excellent communication and inter-personnel skills to provide exceptional customer service, safety and welfare of our customers.
• You will be able to work a variety of shifts; morning/afternoon split shifts; late afternoons and early morning; including weekends and public holidays.
• You will be able to start work at different locations where our fleet are housed.
• You will be able to take and follow instruction from our Masters.
• Understand and be committed to Work Health and Safety (WH&S).
• Apply effective conflict resolution skills.
• Very well presented and physically capable of performing the role.

Qualifications

• You will need to possess or willing to obtain a current Certificate in Elements of Shipboard Safety (ESS).
• Possess current CPR/First Aid Certificate or can obtain.

Benefits working with RiverCity Ferries

• 5 weeks paid leave per year plus loading
• Kelsian Group travel discount benefits
• Shopping Discounts
• Uniforms
• Employee Assistance Program
• Career Prospects

Please read the information kit provided. If you meet the selection criteria we look forward to your application. Close 2 May 2025.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.