Customer Service & Production Planning Assistant

About our Organisation

VENTORA Glass is one of the most sophisticated, environmentally friendly, glass processing plants in the world today. We have facilities in both Queensland and Victoria that service our market-leading brands, as well as external customers.

About our Opportunity

As a valued member of VENTORA Glass, you will be apart of a professional, collaborative close knit team where customer service is at the forefront of every interaction. You will support our customers with their orders, providing a clear flow of information by responding to enquiries, working in partnership with customers, sales representatives and internal personnel for any order related matters, troubleshooting solutions and resolving issues as they arise to improve the customer experience and to meet the requirements of the customer.

This role is also a cross functional support for the Production Planner when they are leave, coordinating and scheduling daily production workflows for the factory.

About You

You'll need to have previous customer service and administration experience, be self-motivated, have initiative to participate in our comprehensive training and demonstrate a keenness to learn with a natural capability of lateral thinking when resolving problems that arise. You will be a well organised team player who is pragmatic in your approach to providing quality customer service and who appreciates the importance of getting the details right.

In addition, you will bring:

• Ability to quickly gain competency with our in-house ERP system
• Pride yourself on thoroughness and attention to detail
• Highly organised, able to multi-task and prioritise multiple tasks
• Outstanding communication and customer service skills

What's On Offer

We will provide you with the required training and you will enjoy continued support from an experienced team. Once you have completed your initial training and are confident in the role, you will have the opportunity to working from home two days a week.

• permanent full-time role, Monday to Friday - flexible start and finish times, majority of the team do start between 7-7:30am
• state of the art manufacturing facility with on-site parking
• generous discounts on our extensive range of products
• ability to schedule leave every year over the Christmas period.
• additional paid day’s leave on your birthday, even if it falls on the weekend!
• flare benefits program - salary packaging, discounts and premium perks
• refer a friend and get rewarded with $$$ through our Employee Referral Program
• opportunities to cross-train, enhance your skills and advance your career
• Employee Assistance Program access

Your Next Steps

Join our team and be a part of our commitment to delivering exceptional service and quality. If you're ready to take on this exciting opportunity, apply now and make a significant impact at VENTORA Glass. Your dedication and skills will help us continue to provide the best experiences for our valued customers.

To apply, please submit your resume highlighting your experience related to this role. We look forward to welcoming a skilled and committed Customer Service Assistant to our team.

We value diversity in the workplace and promote safety above all else. Pre-employment checks will be required as part of the final selection process and eligible applicants must have legal rights to work in Australia.

Agencies will only be engaged with if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

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