Customer Service Representative

ABOUT THE COMPANY:

Our Customer Service Team fosters an inclusive, vibrant atmosphere where diverse individuals and businesses thrive in beautifully designed workspaces. This role is integral to the heart of our rapidly growing company. As we continue to expand, new opportunities for career growth are constantly emerging. We’re seeking a dynamic individual who is passionate about making a difference and eager to contribute to our vibrant coworking environment. 

OBJECTIVES: 

• Ensure the efficient and smooth day-to-day running of CreativeCubes.Co.
• Provide exceptional service and support to all Members and Visitors.
• Thoroughly understand the needs and businesses of our Members to serve them better.
• Uphold our strong marketplace reputation, built on impeccable customer service.
• Foster a strong company culture with ongoing training and mentoring.
• Embrace and practice our core values of hospitality, trust, togetherness, equality, and creativity. You must align with these values.
• Operate at a reception in any CreativeCubes.Co-locations across VIC as needed.

RESPONSIBILITIES: 

• Attend all daily requirements regarding the space's opening/closing, member requirements, sales leads when required, meeting room bookings, and mail distribution when needed. 
• Work with the Space Team to facilitate internal/external event promotions. 
• Complete new member induction, onboarding/offboarding processes, and practices that align with organisational procedures. 
• Servicing meeting rooms with coffee deliveries and introducing clients into the space, also setting up the meeting rooms for the day-to-day running of the space. 
• Provide support to the other Team Members and Management to ensure the smooth day-to-day running of CreativeCubes.Co
• Manage/update all registers, access cards, office keys, and passes.
• Updating of Registers and current CRMs as per company procedures. 
• Ensure strong/clear communication between all staff members to enable them to carry out adequate customer service functions efficiently. 
• When necessary, assist with projects and support a Business Centre lead with projects when required. 

ENQUIRIES AND NETWORKING: 

• We welcome all enquiries showing the highest level of hospitality and following current Procedures.  
• Assist with hosting and organising networking and community events. 

MAINTENANCE: 

• Reporting and completion of all maintenance requests both internally and with building management. 

• Work with other Team Members to ensure the centre is always in excellent condition. 

OTHER: 

Any other duties reasonably requested in line with any of the above. 

I have read and accept the conditions of the Job Description for the position of Customer  Services Representative as detailed above.

Desired Experience:

• 2-3 year’s experience working a customer service role 
• University Graduate preferred 
• Customer Service and sales experience is a must 
• Hotel Operations or Concierge background is a plus 
• Strong self-awareness 
• 2 + years of operational and or facilities management 
• Demonstrate strong moral values, empathy, passion, career aspirations, and positive living 
• Strong communication, organisation and project management skills