Job Title: Customer Service Representative Company: Proconnect Logistics Pty Ltd Location: Chatswood, NSW | On-site | Full-time Salary Range: $70,000 – $90,000 AUD (based on experience)
🚢 About Us Proconnect Logistics Pty Ltd is a dynamic and growing B2B logistics provider, specialising in ocean freight forwarding and container wholesale across Australia and New Zealand. We primarily support shipments from China and have recently expanded our network to Thailand, Vietnam, and Malaysia. With over 50 years of industry experience, our team is committed to reliable, relationship-driven service and operational excellence.
🙋 About the Role We’re looking for a detail-oriented and bilingual Customer Service Representative (CSR) to join our close-knit team in Chatswood. You’ll play a key role in supporting our large base of Chinese-speaking customers and freight forwarding clients across Asia–Pacific. Your main focus will be ensuring customer satisfaction, tracking cargo movements via shipping line websites, and supporting internal operations through our in-house invoicing system.
💼 What You’ll DoRespond to inquiries from clients, mainly importing from China and Southeast AsiaProvide proactive and bilingual customer support (English & Mandarin)Track vessels and cargo via shipping line websitesUse our in-house invoicing system to manage and update customer recordsLiaise with internal teams to ensure smooth coordination and case resolutionBuild lasting customer relationships and uphold service excellence
🎯 What We’re Looking ForFluency in English and Chinese (Mandarin) is essential1–2 years of experience in a customer service role (logistics/freight forwarding preferred)Excellent communication and problem-solving skillsHigh attention to detail and organisational abilityFamiliarity with Asia–Pacific trade lanes (especially China-AU/NZ) is a bonusPositive attitude and team player
✨ What You’ll GetCompetitive salary: $70,000 – $90,000 AUDSupportive and collaborative cultureExposure to international freight forwarding marketsChatswood office location with easy access to public transport📩 Interested? We’d love to hear from you! Send your CV and a short intro to: Emily Rong – emily.rong@proconnect.au