Customer Service Representative

Job description

Job description

Travvia Rentals has an exciting new opportunity at our Brisbane Branch! We are looking for a Customer Service Representative to deliver outstanding customer focused results on a daily basis and help our customers live out their traveling dreams!

What you'll be doing?

• Meeting and greeting customers from all over the world
• Working within a team to provide a seamless customer experience by delivering best practice service standards for vehicle rentals and providing consistency across branch operations.
• Dispatching and returning rental cars and campervans - including providing demonstrations to our customers on the operational features of our campervans and motorhomes.
• Conducting pre-hire vehicle basic safety inspections and quality checks to ensure vehicles are presented to a high standard and in a roadworthy condition (training provided)
• Driving sales – rentals, excess reduction, and ancillary sales.
• Campervan linen laundry – pitching in with the team to process laundry on site
• Working within a team to ensure the branch is always clean and tidy.
• Liaising effectively with external service providers
• Vehicle Detailing – Interior and exterior car, campervan and motorhome detailing (if required)

We are looking for someone who has:

• Experience in delivering exceptional face to face customer service
• A desire for a hands-on role in the Tourism or Rental Vehicle Industry
• Rental car and campervan experience preferred (but not essential)
• Proven sales experience is desirable
• Ability to multitask in a fast-paced dynamic workplace and remain calm under pressure
• Impeccable attention to detail
• Proven conflict resolution skills and negotiation skills
• Great computer skills to operate our Rental Reservation System and Office Products.
• Ability to establish and maintain supplier & service centre relationships
• Experience with minor domestic car/campervan repairs
• Vehicle detailing experience is desirable
• A full driver’s licence
• Availability to work weekends and public holidays

At Travvia we offer:

• Opportunity to take your career further in the Tourism industry
• Amazing company culture, working in a fun team environment with people from all over the world
• Great Travvia perks, such as 5 days free campervan/car hire in Australia and New Zealand, and discounts at some of Australia’s top Tourism and Hospitality attractions and destinations.
• Our values at Travvia are Fun, Family, Pride and Passion and we live and breathe these values every day.

We can't promise that this job will be easy, but we can promise support and the opportunity to work in a fun and vibrant environment, as part of a passionate and motivated team!

If you think Travvia and this opportunity sounds like you, please hit apply now we’d love to know more about you!

Job Type: Casual

Pay: $32.06 per hour

Expected hours: 20 – 38 per week

Benefits:

• Employee discount

Schedule:

• Day shift

Supplementary Pay:

• Penalty rates
• Performance bonus

Experience:

• Customer service: 1 year (Preferred)

Licence/Certification:

• Full Driver Licence (Required)

Work Authorisation:

• Australia (Preferred)

Work Location: In person

Application Deadline: 11/12/2024

Job Type: Casual

Pay: $28.03 – $31.06 per hour

Expected hours: 20 – 36 per week

Schedule:

• Monday to Friday
• Rotating roster
• Weekend availability

Supplementary Pay:

• Commission
• Overtime pay

Experience:

• Inbound call centre: 1 year (Preferred)
• Outbound call centre: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Authorisation:

• Australia (Preferred)

Work Location: In person

Job Type: Casual

Pay: $23.23 – $31.06 per hour

Expected hours: No less than 16 per week

Schedule:

• Monday to Friday
• Rotating roster
• Weekend availability

Work Authorisation:

• Australia (Required)

Work Location: In person