Customer Service Representative - Mandarin Speaking

Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insight to enable smarter trading. With a commitment to excellence and a passion for delivering trading technology direct to clients and via our network of strategic partners, we are looking for an experienced Customer Service Representative to join our team to deliver growth in European markets.

The Company is headquartered in Melbourne, Australia and has support offices in the UK, Cyprus, Bulgaria, Guatemala, and Bahamas.

The Customer Service team plays a pivotal role in ensuring that every interaction with our customers is a positive and memorable experience. Committed to the highest standards of service, the Customer Service team
is adept at addressing customer queries, concerns, and issues with speed and efficiency.
Armed with in-depth knowledge of our products and services, our team guides customers through their journey, offering troubleshooting assistance, and relevant information. Furthermore, the Customer Service team provides assistance to other teams, contributing significantly to our reputation as a customer-focused organization.

Who are you?

• Native speaker of Mandarin Chinese
• Diploma or equivalent experience in the field
• Proven experience working in a professional team environment
• Ability to work on public holidays if required
• Computer literacy, and above average data entry skills
• Attention to detail
• Strong ability to work as part of a team but also independently as required
• Previous administration experience supporting a large sales team or shared service department
• An understanding or interest in trading, FX or general finance.
• Ability to think analytically and troubleshoot day-to-day issues
• Willingness to work in a fast-paced environment with Can-Do attitude
• The ability to effectively manage and prioritise multiple responsibilities in a fast-paced and dynamic business environment
• Values and respects diversity
• Ability to work with individuals from multi-cultural backgrounds.

Why Eightcap?

• Ongoing investment in your career development
• Wellness and lifestyle perks like monthly corporate massages
• Parental leave
• Staff referral bonus program
• Employee-purchased leave
• Perkbox reward and recognition
• Study assistance
• Dogs in the office
• Annual flu vaccinations
• Complimentary fruit and snacks
• Multicultural environment
• A dynamic and collaborative team culture
• Great CBD location with easy access to public transport
• Regular social activities

Are you interested in this opportunity but don’t meet every requirement? Eightcap endeavours to create an inclusive and diverse workforce by offering an opportunity for the right people and so we encourage you to apply.

We respectfully ask that no recruiters contact anyone at Eightcap regarding this role.