Customer Solutions Specialist

So who is Reckon?

We’re a modern tech company that helps people and businesses change the way they operate – for the better. Our mission? To create technology that helps turn ambition into accomplishment.

We specialise in software, but we’re also more than just a technology company. Our experienced people, services and solutions provide businesses, accountants and lawyers with the tools and support they need to be successful.

Make a difference – so, what is the role?

This role involves engaging with customers who are trialing our cutting-edge cloud products and ensuring they harness the full potential of our solutions.

As a Customer Solutions Specialist, you will play a pivotal role in shaping the success of our clients

We're dedicated to providing innovative and ground breaking accounting products and services that redefine industry standards.

• Calling client prospects to nurture to sales readiness;

• Contacting current customers and partners attempting to upsell/cross-sell into other product ranges;

• Developing sales pipeline on specified product ranges;

• Account managing existing Reckon Bookkeepers and Accountants and helping them grow.

• Looking for new business to help grow adoption of Reckons various Cloud products.

• Demonstrate Reckon cloud products as well as running presentations.

• Provide regular updates and relevant reports to various stakeholders.

• Working collaboratively with other teams as required, in order to get the best results for our customers

• Answering inbound calls and resolving customer issues/enquiries

• Achieve daily outbound contact and talk time KPIs.

• Providing superior customer service

Ideally you’ll have

• Experience in phone-based sales

• Motivated and goal driven

• Confident personality

• Competitive edge

• Fluent/Professional level English skills;

Benefits

• Well-being activities throughout the year from painting classes to gold class cinema days to R U OK initiatives.

• Free counselling services through our Employee Assistance Program.

• Work from home 2 days per week

• Lunch provided once a month

• 'Life Leave' - addition day of leave per year to spend on something that is important to you e.g. birthday, child's first day of school

• We will provide you the equipment you need to do your best work, including a computer, external display etc.

• Recognition tool open to all employees to nominate great work.

• Paid parental and paid study leave.

• Social committee running events all year round and social clubs to bond with people with similar interests.

• Coaching and mentoring program to excel your career.