Customer Support Officer

About the Role

• Full time (35 hour work week)
• Ongoing opportunity
• Based in our West Ryde office

The Customer Support Officer provides critical frontline services to a diverse range of people, including those who are vulnerable, have complex needs and are homeless or at risk of homelessness. The position provides administrative support to the Housing Solutions team which includes management of the application mailbox by responding to general enquiries, recording clients’ data in various systems such as TRIM, HOMES and MRI.

Key areas of responsibility include:

• Responding to initial face-to-face enquiries from people experiencing homelessness, housing applicants, tenants, and stakeholders
• Managing the Housing Applications data base and Temporary Accommodation spreadsheets to ensure accurate reporting.
• Providing administrative support to the Manager/Team Leader - Housing Solutions, and broader Housing Solutions team
• Opening and closing the office at appropriate times (where required/as negotiated)
• Drafting correspondence including emails and hard copy letters
• Assisting with general tenancy & housing enquiries & administration

Who we are looking for:

The ideal candidate will have:

• Demonstrated experience in administration support and face to face roles.
• Awareness of housing issues facing people who are on low to moderate incomes and who seek social and affordable housing
• Ability to remain composed, patient, and respectful under stressful and challenging circumstances
• Genuine respect for diversity in all forms (e.g. gender, age, identity, sexual orientation, culture, socio-economic status, ethnicity, language, ability
• Ability to work effectively as part of team
• Empathy and compassion for others who face disadvantage

You will also need:

• At least two (2) COVID-19 vaccinations, meaning, having received the primary course of an Australian Government approved COVID-19 vaccination
• Willingness to undergo a National Police Check to Link Wentworth's satisfaction
• A commitment to Link Wentworth’s values of Customer Focus, Respect, Integrity, Compassion & Ambition

How to Apply

If this sounds like you, please click ‘Apply’ and submit an up-to-date resume and cover letter addressing your suitability for this position.

Contact

To request a copy of the full position description or to make any other enquiries, please contact Mitchell Green (Recruitment Specialist) at **************@linkwentworth.org.au or phone (02) 9159 7***

Who are we and why should you join us?

Link Wentworth is an ambitious and growing housing and homelessness service, based in Greater Sydney. With the NSW rental and housing crisis reaching breaking point, our services are needed more than ever in our communities.

Link Wentworth offers staff: 

• A strong culture of collaborative teamwork, individual empowerment, and customer-centred service delivery 
• Strong focus on internal staff career development and opportunities
• Options for flexible work arrangements  
• Attractive leave options including ability to purchase up to two (2) weeks additional annual leave per year
• A competitive salary with the opportunity to reduce your income tax and increase your take-home pay with not-for-profit salary packaging
• Meaningful and fulfilling employment, improving the lives of others every single day 

+ much, much more!!!